1. Outreach Safety: Travis Holland Holland Thomas & Associates Outreach Safety: Managing the Safety Challenges of Aggression and Violence

2. www.hollandthomas.com.au

3. Number of incidents of aggression and/or violence during the last 30 days?  Aged Care?  Disability?  Family & Youth?  Mental Health? www.hollandthomas.com.au

4. Number of incidents during last 30 days Aged Care Disability Family & Youth Mental Health www.hollandthomas.com.au

5. What percentage of the time were these people the source of the aggression or violence?  Client  Colleague  Family member  Neighbour  Random member of the public  Worker from another organisation  Visitor

6. Source of the aggression or violence ClientColleague Family member Neighbour Other Worker Random public Visitor www.hollandthomas.com.au

7. How many times did incidents involve the following? www.hollandthomas.com.au

8. 1 in 3 respondents experienced some form of Bullying / Harassment / Verbal Abuse during the last 30 days FAST FACT … 1 www.hollandthomas.com.au

9. 57% of the incidents involving aggression and/or violence during the last 30 days resulted in the worker suffering a Psychological Injury FAST FACT … 2 The next largest category was 25% of incidents resulting in the worker suffering a Cut, Scratch, Bite or Bruising www.hollandthomas.com.au

10. Just 3% think the number of incidents will decrease in a few years time FAST FACT … 3 www.hollandthomas.com.au

11. 44% felt Very Well Prepared to manage their safety in the future FAST FACT … 4 www.hollandthomas.com.au

12. 90% feel it is Very Important or Important to receive training FAST FACT … 5 www.hollandthomas.com.au

13. 36% have not received appropriate training within the last 2 years FAST FACT … 6 www.hollandthomas.com.au

14. 5% of respondents lost 1 or more days managing one incident during the last 30 days, not including time off work FAST FACT … 7 www.hollandthomas.com.au

15. What was the assistance that is valued the most following an incident? www.hollandthomas.com.au

16. Reporting of Incidents No Report Report – No Action Managed Internally WorkCover Claim 33 % www.hollandthomas.com.au

17. Risk: Occupational Violence 100 Employees 1 Serious Incident $100,000 + $100,000 +~~ CLAIMS COST www.hollandthomas.com.au

18. Proactively manage challengesReduce no. & severity of incidentsDecrease costsIncrease productivityImprove employee retentionEnhance wellbeing Outcomes www.hollandthomas.com.au

19. Legal And Moral Framework THE LAW – Duty of Care – Self Defence ORGANISATIONAL POLICY COMMUNITY EXPECTATIONS www.hollandthomas.com.au

20. SELF DEFENCE A person may use force that is not excessive or extreme to take and maintain control of the situation where they are justified in the circumstances and there is no other reasonable option. Legal And Moral Framework www.hollandthomas.com.au

21. Emergency Response Plan Communication Plan Contingency Plans Contingency Plans www.hollandthomas.com.au

22. You visit Mike for the first time to provide support. Mike, who has a dual diagnosis, begins pacing up and down the corridor and is becoming upset and angry. At one time he stands close behind you while you are seated at the table. Mike begins to mutter things under his breath and you are sensing that he is becoming more agitated. Mike then walks to the front door and locks it, before returning to his seat and proceeding to make threatening gestures towards you. Case Study

23. Warning Signs TriggersTriggers ImpairmentsImpairments The Aggressor www.hollandthomas.com.au

24. Withdrawing When and why? www.hollandthomas.com.au Why not?

25. Physical Evasion Physical Evasion Adrenaline dump Adrenaline dump How can you be attacked? How can you be attacked? www.hollandthomas.com.au

26. Self-Care Self-Care www.hollandthomas.com.au

27. Rate of Occupational Violence Rate of Occupational Violence Incident Reporting Incident Reporting IMPACT OF EFFECTIVE TRAINING IMPACT OF EFFECTIVE TRAINING Wellbeing Wellbeing Costs Costs www.hollandthomas.com.au

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29. www.hollandthomas.com.au e: info@hollandthomas.com.au t: 1800 18 83 45