1. The member organizations of the National Public Safety Telecommunications Council are grateful to the Department of Homeland Security’s Science and Technology Directorate, Office for Interoperability and Compatibility (OIC) and the National Protection and Programs Directorate, Office of Emergency Communications (OEC) Points of view or opinions expressed are those of the originators and do not necessarily represent the official position or policies of the U.S. Department of Homeland Security. Radio Interoperability Best Practices, A Review of Major Incident Successes and Failures APCO Western Regional Conference March 1, 2016 Barry Luke Deputy Executive Director

2. NPSTC Mission Statement The National Public Safety Telecommunications Council is a federation of organizations whose mission is to improve public safety communications and interoperability through collaborative leadership. 3

3. NPSTC Governing Board (Voting Member Organizations) 3

4. NPSTC Structure 4 Governing Board Spectrum Management Committee Interoperability Committee Technology and Broadband Committee NPSTC Relies on Volunteers Each Committee hosts various working groups and task groups

5. NPSTC is a federation of organizations whose mission is to improve public safety communications and interoperability through collaborative leadership. Radio Best Practices Working Group 5

6. Radio Interoperability Best Practices Working Group –Mark Schroeder, Chair; City of Phoenix, AZ –Formed May 29, 2014 –136 members in the group –Examine after action reports to identify areas for improvement and best practices 6

7. Radio Interoperability Best Practices Yarnell Hill Fire –Ignited on June 28, 2013 –June 30 th, 19 City of Prescott firefighters, working as the Granite Mountain Hotshot team were killed when fire overran them. 7

8. Radio Interoperability Best Practices Requirements vs. Best Practices: - Many reports focus on “requirements” + What is mandatory for an agency + Many requirements represent the “minimum standard of performance” 8

9. Radio Interoperability Best Practices Requirements vs. Best Practices: - The goal with this group was to create a set of “best practice” statements + A best practice is a method or technique that has consistently shown results superior to those achieved with other means, and that is used as a benchmark. - Document the best possible solution and provide a migration path from current operations to the best practice implementation. - Align the best practice statement with relevant lanes of the SAFECOM Interoperability Continuum. 9

10. Radio Interoperability Best Practices First Step: Gather After Action Reports Information Gathering - Review after action reports to identify and share best practices. - Review after action reports to identify errors and omissions, poor outcomes, and other factors that should be shared to prevent future occurrences. + Decision made to not share the identity of the agencies involved in the negative reviews. 10

11. Radio Interoperability Best Practices Where do reports come from? 11

12. Radio Interoperability Best Practices The incident that initiated the group Yarnell Hill Fire 12

13. Radio Interoperability Best Practices 13 Galena Train Derailment - Galena, IL, March 5, 2015

14. Radio Interoperability Best Practices Washington D.C. Navy Yard Shooting 14

15. Radio Interoperability Best Practices Metro Transit L’Fante Plaza Subway Fire - 15

16. Radio Interoperability Best Practices Houston Fire Department – Swift Water Rescue - 16

17. Radio Interoperability Best Practices Houston Fire Department – Building Fire Collapse - 17

18. Radio Interoperability Best Practices Twisp, Washington Wildland Fire Fatalities 18

19. Radio Interoperability Best Practices LAX Shooting - 19

20. Interoperability Committee Best Practice Report Format –Best Practice Statement –Statement of Importance –Incident Use Case Example –Supporting Elements –Migration Path 20

21. Interoperability Committee Radio IO Best Practices Statements –BP A: Nationwide I/O Channel Naming and Usage –BP B: Radio Channel Assignment and Use within High Risk Incident Environments –BP C: Recording the Use of Interoperability Channels –BP D: Interoperability Systems Change Management Systems –BP E: Deployment for Interoperability Resources –BP F: Infrastructure Management –BP G: Radio Device Management –BP H: Channel Assignment Based on Infrastructure Coverage –BP I: Communications Span Control –BP J: Training and Proficiency in the Management and Usage of I/O Systems –BP K: After Action Reviews –BP L: Interoperability Relationships –BP M: Managing Encryption during Interoperable Events 21

22. NPSTC is a federation of organizations whose mission is to improve public safety communications and interoperability through collaborative leadership. NPSTC Working Group Goals & Objectives 22

23. NPSTC Working Group Goals Inclusive –Public Safety representatives from all disciplines law enforcement, fire, EMS urban, rural, suburban, tribal –Industry participants are critical Transparent –Open meetings and conference calls –Publish documents and meeting notes Thorough –Serial document reviews –Collaboration with NPSTC Governing Board representatives 23

24. Working Group Activity Process 24

25. NPSTC is a federation of organizations whose mission is to improve public safety communications and interoperability through collaborative leadership. How To Get Involved www.npstc.org 25

26. NPSTC Website and Calendar 26

27. National Interoperability Exchange (NIIX) NIIX –A free centralized, secure warehouse to store and share National Repository and community documents. –A website with tools to allow easy collaboration, communication, and sharing of information within communities 27

28. Social Media Outreach Outreach and Distribution –Constant Contact –NPSTC Web Site –NPSTC Blog –Linked-In –Facebook –Twitter –Coordinate with industry publications –Broadband Directory 28

29. Reports Available for Review Reports located on NPSTC website, www.npstc.org –Master 700 MHz Broadband SOR –Launch SOR Qualitative –Mission Critical Voice Over LTE –Public Safety Grade and Site Hardening Requirements –Local Control Definitions –Priority and Quality of Service –Push to Talk Requirements for Public Safety 29

30. NPSTC Participation Sign Up 30

31. The member organizations of the National Public Safety Telecommunications Council are grateful to the Department of Homeland Security’s Science and Technology Directorate, Office for Interoperability and Compatibility (OIC) and the National Protection and Programs Directorate, Office of Emergency Communications (OEC) Points of view or opinions expressed are those of the originators and do not necessarily represent the official position or policies of the U.S. Department of Homeland Security. Thank you! Questions? Bluke@npstc.org support@npstc.org | 1.800.807.4755