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WAPA09 “Any Device…” NENA CIF Tampa, FL October 1, 2007.

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Presentation on theme: "WAPA09 “Any Device…” NENA CIF Tampa, FL October 1, 2007."— Presentation transcript:

1 WAPA09 “Any Device…” NENA CIF Tampa, FL October 1, 2007

2 What is “Telematics?” NENA Master Glossary of 9-1-1 Terminology (NENA-00-001, Updated: October 2006) Telematics: “The system of components that supports two- way communications with a motor vehicle for the collection or transmission of information and commands.“ NENA Technical Information Document (TID) “Automatic Collision Notification and Vehicle Telematics”

3 OnStar Monthly Interactions Avg. May-Jul 2007 OnStar Vehicle Diagnostics More than 2.9 Million Participants Enrolled (July ’07) RoadsideAssistance31,000/Month Stolen Vehicle Location Assistance 700/Month Remote Unlock 62,000/Month RouteSupport338,000/Month Remote Diagnostics (on demand) 60,000/Month OnStar Hands-Free Calls Placed Over 13.4 Million/Month Good Samaritan 6,100/Month AirbagNotification800/MonthEmergencyServices11,000/Month Advanced Automatic Crash Notification 900/Month

4 Current Interaction Methods with PSAPs for Emergency Calls Establish 3-way call between the vehicle and a 10-digit number designated by the PSAP (this TN does not always receive priority attention) Utilize the VoIP/9-1-1 connectivity to connect the OnStar call center to the local 9-1-1 Selective Router and PSAP 9-1-1 trunks Establish 3-way call between the vehicle and a 10-digit number designated by the PSAP (this TN does not always receive priority attention) Utilize the VoIP/9-1-1 connectivity to connect the OnStar call center to the local 9-1-1 Selective Router and PSAP 9-1-1 trunks

5 OnStar’s Priority PSAP Access Connectivity

6 Priority PSAP Access Sample ALI Screen (for PSAPs capable of receiving the data)

7 Public Safety Interaction – Long Term NG Vision Today Future Voice Data PSAP Voice PSAP Voice Data Voice/data

8 Automatic Crash Notification  Airbag Deployment (ACN)  Advanced Automatic Crash Notification (AACN) Advisor receives and will relay  Location  Direction of impact force (new)  Air bag deployment  Delta Velocity (new)  Multiple severe impacts (new)  Rollover  Airbag Deployment (ACN)  Advanced Automatic Crash Notification (AACN) Advisor receives and will relay  Location  Direction of impact force (new)  Air bag deployment  Delta Velocity (new)  Multiple severe impacts (new)  Rollover

9 How AACN works…

10 Contacting OnStar OnStar has a dedicated callback number for PSAPs 1-866-866-5006 (24X7) emergencyservices@onstar.com (routine inquiries) emergencyservices@onstar.com Other contacts at OnStar: Cathy McCormick 313-667-6757 (cathy.mccormick@onstar.com) John Hunt 313-665-8125 (john.hunt@onstar.com) OnStar has a dedicated callback number for PSAPs 1-866-866-5006 (24X7) emergencyservices@onstar.com (routine inquiries) emergencyservices@onstar.com Other contacts at OnStar: Cathy McCormick 313-667-6757 (cathy.mccormick@onstar.com) John Hunt 313-665-8125 (john.hunt@onstar.com)


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