1. Unit 3 May I help you?

2. Teaching aims Do some exercise according to the text Read the passage loudly Understand the important role of a server Talk about your experience about the service in the restaurant.

5. Q3:Do you think it’s important as a waiter? Free talk Q1: In your opinion, is he a good waiter? Q2: Do you have the similar experience? How important are you?

6. Task 1 Task 2 Task 4 Task 3 What’s the main idea of the first two paragraphs? A. “You” play an important role in the success of a business. B. “You” should work hard to run a successful business. C. Dealing with customers is only part of “your” job.

7. Task 1 Task 2 Task 4 Task 3 Answering some questions: 1.What kind of service would you like to receive, if you are a customer? 2. ① Who will the customers see and talk to? ② Who will the customers expect to serve them efficiently and politely? ③ Who will the customers come to when something is wrong? 3. Who is relying upon you to promote his/her business and keep sales high? You are important to both of the customers and the boss.

8. Task 1 Task 2 Task 4 Task 3 The author gives two examples on how to make customers feel important. What are they? ① Give the customer your full attention. ② Look at the customer in the eye.

9. Task 1 Task 2 Task 4 Task 3 Please read the last paragraph together

10. Look at the picture below and read the “signs” the customers give. The man_________________________________ What should the waiter do?________________________________________ ________________________________________ The woman thinks __________________________ What should the waiter do? _________________________________________ waiting for his friend Go and ask him: Are you waiting for someone? Take it easy, would you like another cup of tea while waiting? And you can enjoy our menu or some magazines first. it’s difficult to decide what to eat. Go and give her some advice: What can I do for you? Hard to choose? How about today’s specialty, the fish today is very fresh---

11. Complete the sentences with the correct words and expressions from the box.