1. Communication can be a bear!

2. How communications happens

3. Communication is the process of creating and sharing meaning.

4. Concept Abstraction Concept Feedback Participants are the senders and receivers in a communication Sender Receiver Encode Decode (Words)

5. Non-verbal Communication Mehrabian’s statistical inquiry 7% - Words alone. 38% - The way they are said. 55% - Facial expression

6. Major Non-verbal Behaviors Eye Contact Facial Expressions Gestures Proximity Paralinguistics

7. Tone Pitch Rhythm Timbre Loudness Inflection

8. Channels Auditory Visual Noise External Internal Words

9. Why do we communicate? All communication is goal-oriented. -- Kathy Kellerman, 1992

10. Why do we communicate? The goal of all communication is to Influence behavior -- Tony Abel, 2003

11. Have a nice day!