1. Making the Difference Embedding Activity and Engaging Stakeholders

2. Engagement Who is involved with activities? Residents Internal people External people Relatives

3. Resident Engagement Connection Am I part of a community? Does my life have meaning? Am I valued? Meaningful Interaction with the community

4. Resident Engagement Some Best Practice… Showing new people around the home Assisting in office/interviews Choosing music for meal times Running hobby/interest groups Resident Reps

5. Resident Engagement How can we better engage with residents? “They don’t want to do anything” “They are happy just to sit alone in their room”

6. Engaging people internally Who is engaged within your service? (managers, care staff, auxiliary staff) What role do they have in supporting activities? How do we get them engaged with activities?

7. Engaging people externally Who do you engage with externally? (Volunteers, Chaplains) What role do they have in supporting activities? How do you identify and work with them?

8. Engaging Relatives How do you engage relatives? How do you communicate with them? How could they support your activities?

9. Summary

10. For further information, please contact: Susan Scripture, Contract Compliance Officer susan.scripture@bromley.gov.uksusan.scripture@bromley.gov.uk 0208 313 4267