1. CHAPTER 1 DEFINING THE SUPERVISOR’S JOB
Saigon Institute of Technology
Supervision
CHAPTER 1
DEFINING THE SUPERVISOR’S JOB

2. Chapter Outcomes
Explain the differences among supervisors, middle managers, & top management
Define supervisor
Identify four functions in management process
Explain why the supervisor’s role is considered ambiguous
Identify the elements that are necessary to be successful as a supervisor

3. Organizations & Their Levels
Common characteristics of organizations:
Has a purpose
Is composed of people
Has a systematic structure

4. Organizations & Their Levels
Organizational levels
Top Management
Middle Managers
Supervisors
Operative Employees
Exhibit 1-1 (p.5)

5. Management Process What is management? Efficiency vs. Effectiveness
Efficiency – doing the task right
Resource usage (inputs & outputs)
Effectiveness – doing the right task
Goal attainment

6. Management Process 4 management functions: Planning Organizing Leading
Controlling

7. Supervisory role Role of supervisors Importance of supervisors
Key person
Person in the middle
Just another worker
Behavioral specialist
Importance of supervisors
Change at operational level
More responsibilities as a result of wider span of control
Employee training to improve productivity

8. Supervisory role (cont.)
Transition from Employee to Supervisor
Through the rank
New graduate
Class discussion on pros and cons
Do you want to be a supervisor?
Self reflection – your strengths and weaknesses

9. Supervisory competencies
Technical competence
Ability to apply specialized knowledge/expertise
Interpersonal competence
Ability to communicate, understand, work with and motivate others
Conceptual competence
Ability to analyze and diagnose complex situation
Political competence
Ability to build and enhance power, and establish the right connections in the organization

10. Supervisory competencies (cont.)
Top
Middle
Supervisory
Technical
Interpersonal
Conceptual
Political

11. Supervisory competencies (cont.)
This course
Conceptual knowledge
Practical skills
Subsequent lectures
Supervisory skills
Personal reflection