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ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM How Six Sigma Can Be Applied to Healthcare Presentation for the Quality Colloquium By.

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Presentation on theme: "ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM How Six Sigma Can Be Applied to Healthcare Presentation for the Quality Colloquium By."— Presentation transcript:

1 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM How Six Sigma Can Be Applied to Healthcare Presentation for the Quality Colloquium By Roxanne O’Brasky, president

2 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 2 Setting the Table Appetizer: Brief 6σ introduction Main course: Six 6σ perspectives Widely applicable Including healthcare Dinner is prelude to dessert (Upcoming presentations, case studies)

3 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 3 What is σ? “ σ ” represents variation Inherent everywhere Inconsistency Defects Lack of predictability

4 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 4 What is 6 σ? Process-centered business management Data-driven, structured method Philosophy of evaluation & improvement (ducks in a row)

5 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 5 5 Steps of 6 σ D efine: customer, business process M easure: business-process performance A nalyze: defects’ root causes I mprove: using tech & discipline C ontrol: no backsliding

6 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 6 6 σ : From General to Bullseye Defects results from process inputs Breakthrough (not continuous) improvement 3.4 defects per million opportunities

7 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 7 In Sum… Flawed processes create business defects Data-driven method that reduces variation Goal: Breakthrough levels of improvement

8 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 8 Ways to View 6 σ Projects/Results Methodology Professionals Measurement Management System Culture

9 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 9 6 σ as Projects/Results Save money Average savings $150k (2004 ISSSP benchmarking survey) Improve quality Hospital mistakes = 195,000 deaths (Reuters, 7.27.04) Risk management, save money

10 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 10 HC Defect Opportunities Administrative errors Admission & discharge Claim submission Coding Hiring, payroll Patient records Payables & receivables Reporting & compliance Clinical errors Diagnosis & treatment Lab timing & errors Malpractice & litigation Medication type, frequency, & amount Operating room care carts Patient safety Take-home instructions

11 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 11 6 σ as Methodology But methodology remains the same DMAIC Project-management techniques Reporting methods Projects vary between industries…

12 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 12 6 σ is Flexible Used in diverse industries Manufacturing (to start) Service Transaction IT R&D Healthcare (!!) Integrates other methodologies Lean Hoshin BPM TQM

13 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 13 6 σ as Professionals Stratified by knowledge and expertise: Yellow Belts: Process members Green Belts: Process owners Black Belts: Process improvers Master Black Belts: Process- improvement improvers

14 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 14 6 σ as Measurement Data gathering & interpretation Business activity represented as numbers Justifies & validates: Project selection Project results 6 σ as rational tool

15 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 15 6 σ as Management Systems Includes: Strategic planning/integration Finance Human resources Communications IT Foundation that supports change projects & change professionals Foundation

16 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 16 6 σ as Culture “Little” culture - unique in every company A 6 σ culture is marked by: Shared belief systems Common language & stories Buy-in from management Sameness across business areas Training & learning

17 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 17 Cultural Differences Ketchup Catsup A condiment consisting of a thick, smooth-textured, spicy sauce usually made from tomatoes. (Dictionary.com)

18 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 18 “Big” 6 σ Culture Spans businesses & industries Professionals share, learn, network Industry events (thanks to our hosts) 6 σ -specific events Benchmarking Ongoing comparison & dialog ISSSP’s Web-based tool

19 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 19 To Recap…6 Views of 6 σ Projects/results Methodology Professionals Measurement Management system Culture

20 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 20 Putting it all Together Culture Measure- ment Profess- ionals Employ Method- ology Employs Projects Perform Mgmt. System Support Results Yield Quantifies

21 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 21 Putting it all Together (re)create Influence (re)create Projects Method- ology Culture Profess- ionals Measure- ment Mgmt. System Employ Support Enables Results Support Quantifies Yield Perform (re)create Influence

22 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 22 Summing it Up Q: How can 6σ be applied to healthcare? A: The same as it’s applied elsewhere Q: How can it do that? Q: What makes healthcare different? A: Projects and culture A: Flexibility & dynamism

23 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 23 Clearing the Table Appetizer: 6 σ overview prepared us for main course Main course: Structured understanding thru 6 perspectives Dessert: Upcoming presentations & case studies Before that: Any questions?

24 ISSSP INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS ISSSP.COM 24 And now… Let’s have dessert


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