1 Strategy Map MISSION / VISION / GOALS “To achieve our mission, “If we succeed, how willwe look to ourfinancial partners”“To achieve our mission,how must we look toour customers(stakeholders)?”Purpose“To satisfy our customers, financial partners, andmission, what processes must we excel at?”ProcessPeopleEnablers“To achieve our mission, how must our peoplelearn, communicate, and work together?”
2 Process Definition - Wikipedia A business process or business method is a collection of interrelated tasks, which accomplish a particular goal.There are three types of business processes:Management processes, the processes that govern the operation of a system. Typical management processes include "Corporate Governance" and "Strategic Management".Operational processes, processes that constitute the core business and create the primary value stream. Typical operational processes are Purchasing, Manufacturing, Marketing, and Sales.Supporting processes, which support the core processes. Examples include Accounting, Recruitment, IT-support.
3 What is Lean/Six Sigma?It is a system that empowers everyone in the organization to highlight and eliminate waste, variation and work imbalance in every facet of the company. Lean/Six Sigma aims to integrate all aspects of the business to produce a perfect quality product and deliver it on time, every time, at the lowest cost.QDC – Quality, Delivery, CostDon’t wait for a formal event, do things every day. Talk about why QDC is in that order. Everyone is involved. Talk about all aspects, from supplier to customer. Lean is not just a manufacturing floor focus.
5 D M A I C DEFINE MEASURE ANALYZE IMPROVE CONTROL Lean Sigma (DMAIC) Process Improvement MethodologyDDEFINEDefine in numerical terms the problems oropportunitiesMMEASUREMap As–Is ProcessMeasure the current levels of performanceAANALYZEAnalyse and determine the root cause ofthe problem. Map the To-Be ProcessIIMPROVEDevelop and Implement Improvement ActionsCCONTROLControl the new process to ensurecontinued better performance32
6 Leading Change Plan STEP ACTIVITY ACTION GAP Select Leader Build Leadership TeamIdentify Need (burning platform)INVOLVECreate Mission / Vision / Goals / Process FrameworkDevelop strategies (attached Purpose, Process, People Map) – How we achieve our GoalsSelect Areas of Change / Improvement – Processes / Structure – O/M/I (Objectives / Measures / Initiatives)DOChange / Improve Processes (DMAIC) and StructureMeasure ProgressIntegrate into Daily Management
7 Objectives / Measures / Initiatives (O / M / I) Base / Plan / StretchInitiatives (Step Changes)CustomerFinancial PartnersProcess-Fish & Wildlife-Forest Management-Forest ProtectionPeople Enablers-People-Information Transfer (tech.)-Leadership Process-Strategic Management-Execution Excellence-Performance Management