Aligning Business Process Architecture and Enterprise Architecture: A Model Driven - Service Oriented Approach Chris Capadouca Business Solutions Architect

Adaptive Business Process Management Model and simulate cross functional business processes Enable & integrate human and system based business process Manage and improve the processes using process metrics Monitor end-to-end business processes in real-time Repositories Model Monitor Enable Manage Narrow the business-IS Gap Process visibility and exception based interaction Adaptability Qualitative & Quantitative Feedback Reduction in Cycle Time

Process B Process A System CSystem B What are the Challenges? Challenge Enable visibility to cross functional KPIs, business events, and process states Challenge Enable end-to-end monitoring and correlation Structure around cross functional ownership System A Challenge Evolve from siloed functional design and build to a cross functional process focus approach Challenge Enable workflow to cross system boundaries rather than be bound to them Process A Process B Monitor Enable Manage Model

Historical Perspective Lack of Alignment IT centric Siloed initiatives Lack Cross-functional process owners Enterprise Optimization focus is in the wrong place We get lost in the details

What should the future look like? Enterprise Architecture is about Business Transformation Process Modeling is a component of Enterprise Architecture Cross-functional optimization is the focus Cross-functional process ownership is obvious and rewarded

What should the future look like? Strategic Visioning “involves defining the context, identifying strategic drivers, developing a high level business model, establishing principles for the new work system, and packaging for commitment and action.” “As part of this visioning exercise, key questions for work reengineering need to be explored: What is your business value network? What are the key functions (logical service units) that are closest to delivering value to the customer?” “Any functional component or service unit can be decomposed into a number of interrelated processes and work activities.” “Each logical service unit can be modeled to determine the most appropriate business processes and related manual and automated work activities” Excerpts from Paradigm Shift: The New Promise of Information Technology, by Art Caston and Don Tapscott, McGraw-Hill 1993

Why spend the time? Why align Business, IT and Process Architecture? Fact: Mrs. Winchester never had a master set of blueprints, but did sketch out individual rooms on paper and even tablecloths! Its about the integrated plan ……..just ask Sarah Winchester

How do we get there? Stop viewing Enterprise Architecture as an IT thing! Create a high level reference framework Identify & define what we do and the services we provide Identify & define how we realize the business services Identify & define how we provide services and who owns them Publish the plan!

What are the Enablers? Business Buy-in and ownership Model Driven Architecture –Describes the enterprise as a set of related models Enterprise Service Architecture –The business services that need to exist –The services they provide –The capabilities that realize them –It’s not just about the technology Event Driven Architecture –Describes the enterprise interactions in terms of related events that trigger services Yes, these are complementary!

Model Driven Architecture “A style of enterprise application development and integration based on; using automated tools, to build system independent models, and transform them into efficient implementation” 1 1 -Source: Booch, et al, “An MDA Manifesto”, published in the MDA Journal, May 2004

Model Driven Architecture “to build system independent models, and transform them into efficient implementation” 1 1 -Source: Booch, et al, “An MDA Manifesto”, published in the MDA Journal, May 2004 A style of enterprise architecture; using a model driven approach,

Execution Model Operations Model Business Model Model Driven Architecture Approaches demand it! Reference Models Service Functions Services Metrics Strategies Objectives Markets Ref Systems Responsibilities Platform Independent Target Models Applications Roles Capabilities Processes Organizations Business Rules Channels Brands Platform Specific Deployment Models Platforms Locations Organization Structure Facilities Infrastructure People What How What How Traceability Drive Reference System and Service Function concepts are extracted from Proact EA Methodology from Proact Business Transformation Inc.

Service Oriented Architecture Bill Hassell - IBM’s Business Integration Reference Architecture, 2004 “An approach for designing and implementing distributed systems, that allows a tight correlation between the business model and the IT implementation”

Enterprise Services Architecture Business Perspective What Services need to exist? What information do we need? What Capabilities provide Services? What Processes realize a Service? Implementation Perspective What is the process flow? What is the information flow? What composite application functionality realizes as process? An approach for designing and implementing capabilities that realize and leverage services, that allows a tight correlation between the business model and the physical implementation

Service Function A Service Function B Customer Service Reference Modeling Execution Model Operations Model Business Model Reference Models Capabilities Services Metrics Strategies Objectives, Markets Ref Systems, Roles Platform Independent Target Models Applications Roles Processes Organizations Business Rules Channels, Brands Platform Specific Deployment Models Platforms Locations Org Structure Facilities Infrastructure People What How What How Traceability Drive Service Functions 1 What business functions need to exist to sustain the operations of the business Services What one Service Function does for another, or an external entity like customer or stakeholder Solutions Delivery Service Support IT Solutions Delivery Support Readiness Service Desk 1) Service Function concepts are extracted from Proact EA Methodology

Reference Modeling Service Function Model Solutions Delivery Solutions Support Customer Service Desk IT Solutions Delivery Support Readiness Operational Scenario as a set of Service Functions Solutions Delivery Solutions Support Customer Event 1Event 2 ReleaseSurvey Events

Execution Model Operations Model Business Model Reference Models Capabilities Services Metrics Strategies Objectives, Markets Ref Systems, Roles Platform Independent Target Models Applications Roles Processes Organizations Business Rules Channels, Brands Platform Specific Deployment Models Platforms Locations Org Structure Facilities Infrastructure People What How What How Traceability Drive Target Modeling Capabilities The collection of activities that realize Service(s) Process The sequence of activities that realize Service(s) Organization The realization of a set of roles and responsibilities required to perform activities Activity AActivity B Event 1 Customer Event 2 Process Model Capability Activity Is part of Capability Model

Reference to Target Mapping Release Mgmt Plan Design Test Is part of Capability Model Is realized by Solutions Delivery Capability 1 Is realized by Capability nn

Context based Reference to Target Mapping Traceability Drive Solutions Delivery Service Support Customer ReleaseSurvey Operational Scenario as a set of Service Functions Release Mgmt Service Level Mgmt Release Customer Survey Operational Scenario as a set of Capabilities

Target Process Modeling Release Mgmt Service Level Mgmt Customer ReleaseSurvey Operational Scenario as set of Capabilities Traceability Drive Operational Scenario as a set of process and sub process Implement System Conduct Survey Release Customer Survey Post Survey Complete Survey Publish Survey Results Notify Participant Create Survey

Deployment Models Corporate Portal Operational Scenario as a set of process and sub process Survey System Mgmt Portal Web Svc Messaging System Web Svc Implement System Conduct Survey Release Customer Survey Post Survey Complete Survey Publish Survey Results Notify Participant Create Survey System

An Integrated Roadmap Adaptive Business Process Management Enterprise Architecture is about Business Transformation Process Modeling is a component of the Enterprise Architecture Modeling the business as a set of interrelated services provides context to Process Modeling Proact Methodology chart used with Permission