Presented by… The Solutions Group

Two basic aspects of the 4 Communication Styles Expressiveness Assertiveness Your Communication = Awareness + Situation Style

Expressiveness Assertiveness UnexpressiveExpressive Unassertive Assertive Tells Asks Displays Emotions Controls Emotions Troubleshooter Visionary Affiliator Organizer

 Takes action!  Current reality  Spontaneous  Results oriented

 Imaginative  High standards  Big picture

 Harmonious relationships  Fit between person and task  Principles

 Careful and Accurate  Policies, procedures, standards  Social responsibility

POLL: Select your communication style from the list provided…  Troubleshooter  Visionary  Affiliator  Organizer

Troubleshooter Focuses on big picture Believes conflict is constructive Takes risks Communicates assertively Visionary Loves generating new ideas Open to change Recognizes/praises others’ accomplishments Has a lot of energy & enthusiasm Organizer Thinks critically & analytically Strong organizational skills High performance standards Attention to detail Affiliator Actively listens to others Lends a helping hand when needed Encourages others to share ideas & feelings Mediates conflict within team

Troubleshooter Overly critical Gives feedback with little regard for others feelings Aggressive Impatient Visionary Distracted & undisciplined Struggles to meet deadlines Behavior can be disruptive Difficulty sticking to the plan Organizer Can be a perfectionist Resistant to change Values data over personal relationships Rigid & inflexible Affiliator Doesn’t express opinions Passive & dependent Trusts too easily Overly sensitive to criticism

Look for Cues

 Troubleshooter  Visionary  Affiliator  Organizer Many photos of family & friends in your workspace Office space with only the essentials to do your work Workspace with award certificates, modern artwork and gadgets Neatly arranged desk and files, “a place for everything and everything in its place”

 Troubleshooter  Visionary  Affiliator  Organizer You come to meetings prepared; you have probably already made some notes on the agenda You arrive late – if at all – and you leave early whenever you can When you get there, you check in with all your friends first to see how they are doing You are ready to speak up with lots of good ideas to make things better You always finish your work early Deadlines schmeadlines!

 Troubleshooter  Visionary  Affiliator  Organizer So, you’ll have that report to me by end of day today, right? So, what’s the future impact on the organization? So, do you have any data to support this idea? So, do you think we can get buy-in from the team?

 You can use ALL of the styles  Listen and watch for cues  Respond in matching style

Troubleshooter State the bottom line quickly Show a sense of urgency Talk about getting results quickly Keep discussion short and to the point Present a written plan Be specific about what you want from them “I only need 5 minutes of your time.” Visionary Ask for their assessment of your ideas Show that you are willing to take risks Talk about the “big picture” Show that you have creative ideas – be willing to listen to theirs Talk about long-range impacts Strive for an enjoyable free flow of ideas “I have an unique approach that will pay off even more in the future.” Organizer Be prepared with lots of facts Use numbers Organize your thoughts systematically Include details Provide written lists/agenda prior to meeting Stick to main points & conventional solutions “Let’s take a logical step-by-step approach.” Affiliator Start with ‘small talk’ Stress the “people benefits” Ask how he/she feels (not thinks) Ask often for his/her ideas Describe how others support your idea(s) “I understand your feelings about this, and I think that your staff will like my idea.” POLL

 Troubleshooter  Visionary  Affiliator  Organizer

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