Transactional approach affiliative approach Consultive selling/ need satisfaction selling/ problem – solution selling
Prospect- the sales personal obtains contact information about prospects. The purpose is to find a ‘mad’ buyer Sources of information could be- external, internal and personal
More detailed information regarding his tastes preferences is gathered from various sources.
The first official contact Your speech should be such that he is ready to talk to you and meet you also. Methods to obtain attention can be- Referral approach Introductory approach Premium approach Arousing curiosity Compliment approach
Demonstrates the product, explaining the features and stating its benefits. The objective is to induce a desire for the product. F- features E- evidence B-benefits A-agreement
Visualize- help the prospects to visualize Demonstrating the product Presentation technique-customized, partially standardized and standardized.
HAVE TO REMOVE ANY NEGATIVE IMAGE AND CREATE A POSITIVE ONE SOME TECHNIQUES OF HANDLING OBJECTION- COMING TO THAT INDIRECT METHOD-INOFFENSIVELY DENYING THE OBJECTION, USE OF HUMOR
COMPARITIVE ITEM METHOD- SALES PERSON SHOULD BE PREPARED WITH MORE THAN ONE PRODUCT ITS IN YOUR HAND-ACCEPTING THE OBJECTION AND ASKING PROSPECT TO DECIDE. COMPENSATION- AGREEING ALSO, BUT OFFSETTING IT BY SOME ADVANTAGE. CASE HISTORY MTD – DESCRIBING THE BENEFITS ACRUED TO OTHER USER.
PURPOSE TRIAL-ASKING THE PROSPECT TO USE THE PRODUCT ON TRIAL BASIS.
LISTEN PATIENTLY TO THE OBJECTION SAY IT BACK IN A ‘GIST’ EXPLORE THE REAL REASON- MANY TIME THE REAL REASON IS NOT TOLD, SO ASK MORE EXPLORATRY QUESTIONS AND TRY TO COME TO THE REAL REASON FOR OBJECTION. ANSWER THE OBJECTION
CHECK BACK WITH THE PROSPECT – CHECK IF YOU HAVE ANSWERED THE OBJECTION REDIRECT THE CONVERSATION back- summarize once before starting again Incase finished then start closing the sale.
Most important part Reinforce the positive points and then ask for sale. Types of closing techniques Straight forward close- asking for order directly A choice close- to choose between alternatives
A report close- how others have benefitted from it. Minor decision close- seeking prospects approval on a minor issue, like payment will be in cash or cheque. Buy now close- creating urgency in prospects mind. Emotional close
Delivery Installation After sales services and call
PROSPECTING: IDENTIFYING POTENTIAL CUSTOMERS APPROACHING THE PROSPECT FOLLOWING UP CLOSING THE SALE HANDLING OBJECTIONS MAKING THE SALES PRESENTATION Pre approach: QUALIFYING PROSPECTS