CITY COUNCIL WORKSHOP – FEBRUARY 23, National Citizen Survey Results

How do we use the Survey? What are we doing differently? Results (Data Analysis, Special Topics, Statistical Changes, Perspectives) Next Steps Strategic Action Plan / Budget Process

Monitor pulse of the community Civic engagement Trends Feedback Annual Progress Report Posted to City web site Reporting Allocate resources Target opportunities for improving services Benchmarking Planning How do we use the Survey?

What are we doing differently? 1400 Mailings Envelope Enhancement 3 News Releases Channel 13 News & Local Newspapers Huge Social Media Push First Year Non-scientific web survey option

Results: Approaching the Data Eight Focus Areas Community Characteristics Natural Environment Built Environment Governance SafetyMobilityEconomy Participation Recreation and Wellness Community Engage- ment Education & Enrichment > +7% > -7% -7%

Scientific Survey Results: Most Favorable (>80% excellent / good) Your neighborhood as a place to live Place to live Place to retire Overall appearance Community Characteristics - General Overall natural environment Cleanliness Air quality Garbage, Recycling, and Yard waste collection Natural Environment

Parks Recreation and Wellness Safe in neighborhood Safe downtown/commercial area Fire services Ambulance or emergency medical Safety Paths and Walking Trails Mobility Scientific Survey Results: Most Favorable (>80% excellent / good)

Statistical Changes from last year (7% or greater excellent/good) Place to visit Overall economic health Overall quality of new development Cost of living Economic development Traffic signal timing Ease of travel by bicycle Ambulance or emergency medical services Police Street lighting Recreation centers and facilities Value of services for taxes paid Overall direction that Palm Coast is taking Overall confidence in Palm Coast government Palm Coast government welcoming involvement > +7% > -7% -7%

Scientific Survey Results: Custom Questions How important, if at all, is it for the City to provide each of the following services? Would you support paying higher taxes and/or fees for the City to provide each of the following? % response electing “Essential”/”Strongly Support” & “Very Important”/ “Somewhat support” Ratings

14% (Too high) 12% (Too low) Thinking about the standards of the City of Palm Coast regarding neighborhood appearance and public landscapes, do you think the standards are: 74 % (Just right) Scientific Survey Results: Custom Questions

25% (increase) 6% (decrease) Please indicate your preference for the level of service the City should provide for maintaining neighborhood appearance and public landscapes: 69 % (maintain) Scientific Survey Results: Custom Questions

Scientific vs. Web Survey Statistically sound Weighs responses against Census data Random sampling Benchmarking Participation controlled through direct mailing 445 respondents of 1,336 May be more attractive to complete No statistical analysis Participant location cannot be tracked Risk of being hijacked 718 participants (500 target)

Mythbuster – Digital vs. Paper % Response by Age Range

Comparing Results… Examples (“Excellent” & “Good” % rating) ScientificWebDifference Traffic flow of major streets Ease of travel by bicycle Ambulance or emergency medical services Street lighting Recreation centers or facilities

Thoughts from the Team: What are some other approaches to gathering citizen feedback? What are other communities doing? How do we keep moving forward?

Options for consideration ~ Thoughts from the Team: Conduct statistical survey every two years Stagger with alternative approach Conduct topic targeted survey

Next Steps: Fiscal Year Audit ReportAnnual Progress Report Strategic Action Plan Executive Summary Evaluation (City Council Interviews) Budget Preparation

Questions???