Integration of Library & IT Units at UVI Judith Rogers & Sharlene Harris University of the Virgin Islands Mentor: Loretta Parham 5 April 2006

Abstract At a time when the impact of technology on the delivery and access to information is greatest, the University of the Virgin Islands (UVI) made a decision to merge two critical components of the institution – technology resources and library resources.

Key Learning Points Process for achieving a new management structure – key change issues Focus on the audience and identifying needs Developing programs to increase customer service Staff development – key challenges Promotion to achieve acceptance within UVI

St. Croix Campus St. Thomas Campus

Organizational Restructuring Previous organizational structure – Library & IT Process for developing new structure and managing change: Brainstorming organizational structure Key changes – cross-training, image restructuring Managing resistance Identifying skills sets Deploying staff

Library and Student Technology Services Where we are now: Delivery of equipment Schedule VC classes/labs Engineer new VC rooms Unfettered campus printing

Library and Student Technology Services Where we need to be: Technology in rooms Academic component scheduling Engineer VC rooms Print management solution

Library and Student Technology Services Challenges & Insights Student communication mechanism Services which focus on students Staff accountability and ownership

Library & Faculty Technology Services Where we are now: Status of faculty development at UVI Data collection and analysis Tools for obtaining input Site visit and review of standards

Library & Faculty Technology Services Where we need to be: Strategies for teaching and learning in the 21 st century What faculty want and need Identifying objectives and activities Aligning response to institutional strategic plan.

Library & Faculty Technology Services Challenges and Insights: Faculty participation and program acceptance Staff collaboration leadership Linking the campuses

Impact of Leadership Training Application of techniques Site visit of HBCU Leadership Institute mentor Customer service Collaboration Communication Defining roles Interpersonal interaction

Questions?