St. Paul Preparatory School Host Family Orientation

Student Insurance (Current Students) The details on what to do if your student needs to access medical care

Important Note for Families Receiving New Students Nacel Open Door will begin working with a new insurance company in Janaury Current students’ insurance with Chartis will remain active through the remainder of the school year. NEW students will be covered under the new plan with Mutuaid Insurance. FAQ’s and step by step instructions for the procedures for Mutuaide are located on the SPP website under the “Forms and Resources” link.

When it Comes to Insurance… DODON’T Use SPP’s address for billing purposesEver use your family’s address! Take your student to the doctor for injuries or illnesses Take your student to get sports physicals or immunizations (not covered by insurance) Submit NDC receipts (stapled to the bag with medication) for prescription refunds Submit cash register receipts (not necessary for refund) Have your student pay for bills or prescriptions Pay for your student’s medical expenses

Taking Your Student to the Doctor Where to go: - You can take your student to any provider - Allina clinics and Regions Hospital know SPP - Minute Clinic and Target Clinics have often requested payment at time of service What to do: - Present your student’s insurance card. - Do not sign as your student’s guarantor as Nacel Open Door is the guarantor. - List SPP’s address for billing or other documentation rather than your family’s address. Who should pay?: -The student should pay any for any bills or prescriptions - It is not the responsibility of host families to pay medical bills for their students

Requesting a Refund The student or host family who paid can request a full refund by completing a refund request form and mail, fax, or turning it into the student insurance mailbox at the front desk of the school. To help avoid delayed claims and statements being sent to the host families, a new Online Visit Form will be available for host parents to complete. Providing this information and a short narrative as to why you brought your student to the doctor (i.e. the nature of their illness or onset of their injury), will allow a claim to be submitted much more quickly. The form will be available to be downloaded from the forms/resources link on the SPP website. Include in your refund request: NDC receipts Any instructions, print outs, or post-visit care instructions (used as supporting documentation for the claim)

Requesting a Refund – Forms

NDC Receipt (National Drug Code) NDC (stands for National Drug Code) receipts are required by the insurance for a full refund because they contain specific codes for the medicines they purchased and the fee the student paid for the medication. The NDC receipt is almost always stapled to the bag the medication came in and it is re-printable upon the student or host parent’s request if it is lost. It is not necessary to have the cash register receipt.