Workplace Fairness & advice for the SME Acas experiences in 2014/15

Increasing Reach towards the SME Helpline 904,000 phone calls* 22,527 Pre recorded advice calls** 500,000 Helpline on-line sessions*** Pilot web-chat – 2,700 interactions Training 32,000 delegates trained in workplace good practice and the law Website 9.1 million visits including: 1.02 million guidance downloads 410,000 policy template downloads for the SME 16,000 on line e learning completions

Key features Finding answers quickly, Acas A to Z 5.3 million visits Accessible on line channels Digital products such as the age audit tool, model workplace Field experts (face to face) in 1078 organisations Good practice - “leading discussions” Statutory Codes (flexible working) Guidance on new legislation (SPL) Guidance in place of legislation (Bereavement)