Stages of Organization Maturity Non-cohesive culture Decision making in-flight Leadership structure vague Operation model undefined Employees evaporating Multiple local cultures, leadership structures and operation models Local decision making Employee turnover high except in preferred classes of employees Similar local cultures Local decision making based on corporate strategy Local leadership linked to corporate leadership team Corporate operation model pushed down to local level Stable employee base Cohesive corporate culture and operation model Corporate strategy drives operational tactics Corporate leadership team coaches & empowers local leaders Employees recruited & retained based on strategic direction Culture adapts strategically Operation model changes dynamically based on environmental changes Professionals compete to work for corporation Chaotic Ad hoc Organized Managed Agile 1

Organizational Maturity and KM Stage of Organizational Maturity can help diagnose readiness for KM initiative Awareness culture may present difficulty in implementing cohesive KM strategy

KM Organizational Maturity Models Enable organizations to progress in orderly manner to achieve desired KM results Allow diagnosis of current organizational state Allow identification of barriers and enablers to desired KM state

Infosys KM Maturity Model KM maturity has 5 stages Every stage can be evaluated by examining Key Result Areas: People, Process, and Technology Default Stage Reactive Stage Aware Stage Convinced Stage Sharing Stage

Table 7-5 Level Organizational Capability Key Result Area

Using the KMM Maturity Model to Diagnose Organization Examine people, process and technology components Establish current state, then assess how to move to desired level If organization (or unit) is very focuse on content capture (Reactive), moving to stage where knowledge is available to be shared (Aware) will require structuring of knowledge content and IT infrastructure as well as additional education of employees Maybe good to experiment in one unit before moving across organization

Bob’s Meltdown 1) Classify the organizational culture described in the case according to the typology discussed in class. 2) Diagnose the level of KM Maturity at this company using the table on p. 205. 3) Identify benefits and enablers to KM at Concord Machines. 4) What recommendations would you give Jay Nguyen?