ECCI’s Resiliency Forum Asia August 28, 2013

The World is Getting Riskier 2 ©2013 ICOR ALL RIGHTS RESERVED Traditional corporate strategies are no longer protecting us from unexpected events. The imperative to be resilient is high with the need to ensure the continuity of essential services in the face of all hazards. Attributes of organizational resilience need to be better understood and integrated into an organization’s everyday life, philosophy and culture.

©2013 ICOR ALL RIGHTS RESERVED 3 ICOR’s Mission: Build Resilient Communities All organizations in a community need to provide their goods and services under all conditions in order for a community to be resilient.

ICOR University’s 10 Disciplines 4 ©2013 ICOR ALL RIGHTS RESERVED Resiliency Framework ICOR’s Resiliency Framework outlines the 10 disciplines necessary for each organization to achieve resilience.

What is Organizational Resilience? ©2013 ICOR ALL RIGHTS RESERVED Resilience is focused on an organization’s ability to achieve its immediate objectives in uncertain and non-routine times. 5

©2013 ICOR ALL RIGHTS RESERVED Organizational resilience is the adaptive capacity of an organization in a complex and changing environment. ISO What is Organizational Resilience? 6

What is Adaptive Capacity? (and why do we care?) Adaptive capacity is determined by: The ability of organizations to learn and store knowledge and experience Creative flexibility in decision making and problem solving The existence of power structures that are responsive and consider the needs of all stakeholders. ©2013 ICOR ALL RIGHTS RESERVED Scheffer et al. 2000, Berkes et al

Benefits of Enhanced Resilience Organizations with adaptive cultures, innovative thinkers and inner strength thrive in the face of unpredictable markets. As such, building resilience has daily business benefits. ©2013 ICOR ALL RIGHTS RESERVED Valikangas (2010) Enhanced Leadership Capacity Improved Performance Ability to Change as Needed 8

The Role of Management Systems in Increasing Resilience 9 ©2013 ICOR ALL RIGHTS RESERVED The implementation of management systems encourages risk management across the organization

The Value of Management Systems 10 ©2013 ICOR ALL RIGHTS RESERVED Management systems standards return a bottom- line financial value larger than any investment or time incurred. Adopters of management system standards have higher rates of survival than non-adopters. Adopters of management system standards have higher sales than non-adopters. Small businesses achieve proportionally more benefits than larger organizations. Harvard Business School, 2008

The Value of Management Systems Management systems are those activities used to anticipate, prevent, and resolve known problems.” 11 ©2013 ICOR ALL RIGHTS RESERVED Flexibility DisciplineConsistency Harvard Business School, 2008

Management System Standards 12 ©2013 ICOR ALL RIGHTS RESERVED ISO 22301: Business Continuity Future Standards? Social Accountability ISO 28000: Supply Chain Security

Integration of Management Systems Different management systems can be integrated into a single, joint system ©2013 ICOR ALL RIGHTS RESERVED 13 The integration is expected to facilitate synergies in using supporting processes that may be common to them thus eliminating waste and increasing efficiency

ISO 22316: Organizational Resilience Principles 14 ©2013 ICOR ALL RIGHTS RESERVED Attributes Systems The Implementation & Integration of Risk-based Management System Standards Cultural Attributes and Behaviors Evident in “Resilient” Organizations

Challenges for Resilience Practitioners ©2013 ICOR ALL RIGHTS RESERVED 15 There is surely nothing quite so useless as doing with great efficiency what should not be done at all. Peter F. Drucker

Questions? Lynnda Nelson President, ICOR North America International ©2013 ICOR ALL RIGHTS RESERVED 16