History of Tenant Involvement 2006 – Tenant Participation Officer (TPO) appointed / Part-Time 2007 – Full-Time TPO appointed Development of Regional Forums and Focus Groups 2007 – TPO secured and managed Budget for Tenant Involvement 2009 – Tenant Representatives on Boards / General Needs Road shows / Tenant Information Sheet in Tenancy Sign-up Packs 2010 – Tenant Inspector Team formed May 2014 – OakleeTrinity formed

Existing Structures Oaklee Trinity 1 Central Forum 3 Regional Forums – Belfast; North West and South West and Southern Tenant Inspectors / Editorial Group Tenant Forum members on Sub-Boards AGM Resolution – 6 months extension

Tenant Forum Officers with Tenant Participation Officer

Support Staff Tenant Participation Officer Promote and sustain active tenant/resident participation. Encourage good practice, develop models of effective participation, provide support, advice and training to tenants’ groups. Admin Officer – Student Placement Reporting to TPO

Ongoing Initiatives Rolling programme  Estate Walk-about – Tenant Inspectors Pilot – November 2014  Service Charges – Tenant Inspectors Reviewed 2 nd July 2014  Editorial Team First OHT Newsletter produced  Voids review – Tenants Inspectors Inspections commenced June 2014

Tenant Inspectors

TP Strategy action timeline SCNI appointed on 17 June 2014 Stage 1- Scoping Exercise, to include desktop review of documents- Questionnaire/Surveys to general needs tenants -Focus Group Meetings- All Regional and Central Forum Meetings Sheltered Focus Group meetings – 8 ( General Needs tenants invited to meetings) Staff Focus group meetings - 3

TP Strategy timeline Stage 2- Development of Draft Strategy- end of October Stage 3-Consultation with tenants and staff- mid November Stage 4- Completion of Strategy-End of November/start December Stage 5- Support to tenants and staff to commence delivery of strategy- December 2014

Initial Findings 1.We need a new TP strategy to reflect our new organisation 2.Not all tenants aware of TP structure – particularly General Needs Tenants – we need to improve communication 3.Current Structure works for Sheltered Tenants- we need to consider how to engage better with general needs tenants 4.Role of scheme co- ordinators very effective 5.Clear gap in the involvement of General Needs and ‘Hard to Reach’ Tenants 6.Forum members need clarity of roles and responsibilities- development of Training Needs Analysis 7.Need for training and enhanced information for staff and Tenant Forum members

Suggestions  The development of a ‘menu’ of involvement choices for tenants  Promotion of General Needs tenant involvement  The appointment of a dedicated Tenant Participation Officer/Team  The development of Terms of Reference for Forums including roles and responsibilities  Highlight Best Practice within Sheltered Schemes

Suggestions  Clear communication channels and an effective structure of decision making  Strategic organisational approach to TP- not just housing  Encourage TP when tenants are being signed up  Use Sheltered Schemes as a ‘Hub’ for Tenant Involvement in that particular area

What now?  Consultation with tenants and staff re draft strategy  Finalised version approved by tenants; staff and Board  Implementation of OakleeTrinity’s Tenants’ Participation strategy

Tenant Participation