PRESENTATION OF WORKING GROUP 9 ACTIVITIES : QUALITY OF SERVICE AND CONSUMER AFFAIRS.

Slides:

Advertisements

Similar presentations

INTERNATIONAL TELECOMMUNICATION UNION Document 27 – E TELECOMMUNICATION STANDARDIZATION SECTOR TSB Directors Consultation Meeting on IPTV standardization.

Advertisements

1 Measuring ICT4D: ITUs Focus on Household and Individual Market, Economics & Finance Unit Telecommunication Development Bureau.

Summary of Actions ITU Regional Standardization Forum for Africa (Kampala, Uganda, June 2014)

1 Monday 14 March 2011 Windhoek, Namibia Charley Lewis ITU Expert Validation Workshop Session 2.3: Gap Analysis: Existing legislation and regulation in.

Tanzania Communications Regulatory Authority - TCRA Response to Cyber incidences in Tanzania: Where are we? Presented at Cyber Security Mini Conference.

Kampala, Uganda, 23 June 2014 QoS systems in Uganda Echeda Robert, Compliance Specialist, Uganda Communications Commission ITU Regional.

Combat of Counterfeit, Substandard and Unauthorized ICT devices in Brazil João Alexandre Zanon Regulatory Specialist, Regulatory.

EACO, WORKING GROUP 10 E-WASTE WORKSHOP REPORT

Geneva, Switzerland, 2 June 2014 The Regulatory aspects of CPND, CLI and OI “the ITRs” Sherif Guinena SG2 Chairman ITU Workshop on “Caller ID Spoofing”

EACO E-WASTE WORKSHOP DATE: 18TH – 20TH MARCH 2015 INTERCONTINENTAL HOTEL, NAIROBI, KENYA Overview to the work of EACO Working Group 10: Environment &

International Telecommunication Union ITU Perspective on ENUM Robert Shaw ITU Internet Strategy and Policy Advisor ICANN Rio de Janeiro, Brazil March 25,

A presentation made to the Assembly of Regulators Sheraton Hotel

ITU Regional Workshop on on Efficiency of the Frequency Spectrum Use in the Arab Region Amman (Jordan), 5 – 7 December 2011 ITU Arab Regional Office Presented.

Lima, Peru, 10 December 2013 Overview of ITU-T Activities on Human Exposure to Electromagnetic Fields (EMFs) Mike Wood, General Manager, Telstra EME Management.

Overview of ITU-T Study Group 5 “Environment and Climate Change” Cristina Bueti, Adviser, ITU.

Geneva, Switzerland, 2 June 2014 SG2: WTSA and PP Resolutions “Recommendation E.157” Sherif Guinena SG2 Chairman ITU Workshop on “Caller ID Spoofing” (Geneva,

PRESENTATION ON THE WORK OF WORKING GROUP 11 ON SPECTRUM MANAGEMENT EACO Seminar for Chairpersons of National Regulatory Authorities 28 May 2015 Kigali.

3 rd SG13 Regional Workshop for Africa on “ITU-T Standardization Challenges for Developing Countries Working for a Connected Africa” (Livingstone, Zambia,

CI financial services programme Consumers International’s priorities for 2013 International agreements and processes 1.G20 agenda on financial consumer.

BRIEF ON THE WORK OF THE EACO WORKING GROUP 4 ON POSTAL SERVICES DEVELOPMENT AND REGULATION By MATSIKO Gonzague – WG4 Representative.

CI Consumer Justice and Protection programme Indrani Thuraisingham CI Office for Asia-Pacific and the Middle East.

ITU Workshop on “Performance, QoS and QoE of Emerging Networks and Services Athens, Greece, 8 September 2015 Monitoring QoE and QoS in Convergent Networks.

ASIA-PACIFIC TELECOMMUNITY (APT) “Key Activities and Programs” TCT/TTA Joint Seminar “NGN Broadband Development and Implementation” 29 January 2009 By:

Africa's involvement in ITU-T Including Quality Aspects

ITU-T Focus Group on Digital Financial Services 1st Athens Digital Payments Summit Athens, Greece 30 September 2015 Hiroshi Ota, Study Group Advisor, ITU.

POSTAL CONFERENCE 25 th – 27 th February 2015 Nairobi, Kenya By Yvonne UMUTONI Chairperson of EACO Working Group 9 (Quality of Service and Consumer Affairs)

Research Needs and Outputs Telecommunications Policy and Regulation Presented by: Michelle Grell The Telecommunications Authority of Trinidad and Tobago.

Communications Service Pricing & Industry Analysis EACO WORKING GROUP 8 : Communications Service Pricing & Industry Analysis Chairperson : Mr. Matano Ndaro,

Committed to Connecting the World ITU-T SG13 since the 1 st AFRG Chairman: Chaesub Lee Counsellor: Tatiana Kurakova.

Telecom Numbering and Internet Resources Planning, Allocations and Governance EACO WORKING GROUP 7 : Telecom Numbering and Internet Resources Planning,

Kampala, Uganda, June 2014 Overview of ITU-T SG12 KWAME Baah-Acheamfuor Chairman, ITU-T SG12 ITU Regional Standardization.

ICTs SERVICE TRANSACTIONS AND E-APPLICATIONS EACO WORKING GROUP 3 : ICTs SERVICE TRANSACTIONS AND E-APPLICATIONS Chairperson : Vincent Ngundi, (KE) Counsellor.

PRESENTATION ON THE WORK OF WORKING GROUP 6 ON BROADCASTING SERVICES DEVELOPMENT EACO Seminar for Chairpersons of National Regulatory Authorities 28 May.

25/11/2015 ITU-T NGN - Progress and Plans Brian Moore Lucent Technologies Chairman of ITU-T Study Group 13 1GSC-9, Seoul SOURCE:ITU-T TITLE:ITU-T NGN -

The 6th CJK NGN Working Group Meeting April 10 ~ 12, 2006, Hangzhou, China CJK NGN WG (IP-TV Ad-Hoc Group) Chae Sub Lee

Maputo, Mozambique, April 2014 Overview of ITU-T SG12 KWAME Baah-Acheamfuor Chairman, ITU-T SG12 Workshop on “Monitoring.

The industrial relations in the Commerce sector EU Social dialogue: education, training and skill needs Ilaria Savoini Riga, 9 May 2012.

International Telecommunication Union Accra, Ghana, June 2009 AN AFRICAN VIEW ON THE OUTCOMES OF WTSA-08 Joshua Peprah Director, Regulatory Administration,

International Telecommunication Union Workshop on Satellites in IP and Multimedia Geneva, 9-11 December 2002 MediaCom 2004 ITU-T Standardisation Framework.

UNCTAD Organised by: WSIS Process WSIS FORUM May, Geneva Hosted by: Technology and Standards Creation Promoting Accessible Communication.

ITU-T Focus Group Digital Financial Services – Consumer Protection Vijay Mauree Programme Coordinator, TSB ITU Stakeholders Forum on QoS and Consumer Experience.

ITU Workshop on “Voice and Video over LTE” Geneva, Switzerland, 1 December 2015 ACTIVITIES OF THE ITU-T SG11 TOWARDS IMS AND VoLTE/ViLTE INTEROPERABILITY.

IRG-AVA REPORT The Role of Information and Communication Technologies in the Development of Inclusive Society Belgrade, 8 October 2015 Pilar Orero IRG-AVA.

 The East African Communications Organization (EACO) is an inter- governmental organization established by ICT regulators and operators from the East.

ICT STANDARDISATION CHALLENGES IN UGANDA Patrick Mwesigwa, Director/Technology, Networks & Services Uganda Communications Commission

QoS issues in Digital Financial Services Joachim Pomy OPTICOM GmbH Germany 1 ITU Regional Standardization Forum For Africa Dakar,

ITU-T Activities in Bridging The Standardization Gap Vijay Mauree Programme Coordinator, TSB ITU ITU Regional Standardization Forum for Asia-Pacific (Jakarta,

International Telecommunication Union Committed to connecting the world Overview of ITU-T/SG5 “Environment and climate change” Ahmed Zeddam Chairman of.

International Telecommunication Union ITU Seminar on Standardization Accra, Ghana, May 2004 Numbering, naming, addressing and operational issues.

ITU Regional Standardization Forum for Africa Livingstone, Zambia March 2016 ITU-T SG5 Activities A special focus on L.1440: Methodology for environmental.

Re-thinking the Regulatory Quality Framework in Brazil Tiago Sousa Prado Specialist on Regulatory Affairs - Advisor - ANATEL/Brazil

Priority Agricultural Policies and Standards to Advance Agricultural Trade and Access to Inputs Regional Feed the Future and Trade Africa Meeting

Working Structure and methods for CJK N-iDs Working Group Chae Sub TTA, Korea.

Inter-American Telecommunication Commission

Inter-American Telecommunication Commission

Review of new Question descriptions under ITU-T SG11

Overview of SG12 Regional Group for Africa

ITU an Overview Combined International SNO and 8th African SNO

IPTV Standardization and Services in Japan

Project Coordination Group (PCG) for the implementation of the MSFD

ITU Regional Standardization Forum For Arab Region SESSION 1 10:30-11:05 Introduction to ITU-T Standardization Process.

Director, ITU Telecommunication Standardization Bureau

Summary of Actions ITU Regional Standardization Forum for Africa

Overview of ITU-T SG12 ITU Regional Standardization Forum for Africa

Information on projects

ETSI Standardization Activities on Smart Grids

OVERVIEW OF EACO WORKING GROUP 07: E-WASTE AND COUNTERFEIT GADGETS MANAGEMENT PRESENTED TO THE 3RD AWARENESS WORKSHOP, 14TH – 16TH MAY 2018, KIGALI,

OVERVIEW OF EACO WORKING GROUP 07: E-WASTE AND COUNTERFEIT GADGETS MANAGEMENT PRESENTED TO THE 3RD AWARENESS WORKSHOP, 14TH – 16TH MAY 2018, KIGALI,

SADC 5TH WRC – 15 PREPARATORY MEETING

Overview of ITU-T SG12 Workshop on “Monitoring Quality of

Presentation transcript:

PRESENTATION OF WORKING GROUP 9 ACTIVITIES : QUALITY OF SERVICE AND CONSUMER AFFAIRS

BACKGROUND Formed in 2013 Merger of QoS taskforce and Consumer Issues Committee. Changed the name from “Consumer Protection, Awareness and Empowerment”, to “Quality of Service and Consumer Affairs”. Mandate: To provide clarity and guidance on consumer and quality of service issues in the EACO member states.

BACKGROUND……./2 WG9 is comprised of three Working Parties: WP 1: Consumer Issues WP2: Quality of Service Issues Joint Party: Coordination on regional and international activities WG9 has conducted 4 meetings: Nairobi: March, 2014 Arusha: June, 2014 Kampala: December, 2014 Kigali: April, 2015

WG9 TERMS OF REFERENCE – Develop guidelines for Consumer Education – Identify basic consumer rights and obligations – Develop guidelines for Consumer Complaints Handling – Develop strategies for consumers empowerment and enhanced involvement of Consumer Associations – Identify parameters for QoS and QoE as per ITU standards. – Identify methodology for measurement and monitoring of QoS in telecom networks.

WG9 TERMS OF REFERENCE…./2 – Harmonize QoS and QoE parameters of various networks (including mobile networks, legacy PSTN networks, IP networks). – Develop a framework for combating counterfeit/ substandard terminals in the EACO Member states – Coordinate and follow up the work of the relevant ITU Study Group(s)

WG 9: MANAGEMENT STRUCTURE

WG9 ACCOMPLISHMENTS  EACO Guidelines for Consumer Education  EACO Guidelines on Consumer Complaints Handling  EACO Consumer Rights and Obligations  EACO Guideline of Quality of Service for Voice Service in Mobile and Fixed Networks.

WG9 ACCOMPLISHMENTS…./2  EACO Guideline of Quality of Service of Data Services in Mobile Networks  EACO Guideline of Non-Technical Quality of Service Parameters for supporting ICT Services aspects  Framework for combating the importation, supply and use of counterfeit / substandard terminals in the EACO member states

FUTURE WORKS OF THE WG9  Finalizing the work in progress of the WG9 activities as per the ToR’s  Addressing outstanding ToR’s  Conduct WG9 Validation Workshop  Organise a joint workshop between EACO and ITU-T SG12 on QoS and QoE Issues

EMERGING ISSUES  QoS and QoE of emerging technologies (multimedia services, broadband networks including LTE….)  Child online Protection  Consumer Protection and QoS Issues of Digital Financial Services  Etc.

Thank You