Chapter 4 Analyzing Work and Designing Jobs

MGMT Chapter 4 Work Flow in Organizations Work flow design –Tasks necessary to produce a product or service Job –Set of related duties Position –Job performed by a particular person

MGMT Chapter 4 Work Flow Analysis

MGMT Chapter 4 Sources of Job Information Incumbents –What is being done –Accurate regarding time estimates Supervisors –What should be done –Accurate regarding task importance Government –Dictionary of Occupational Titles (DOT) –O*NET

MGMT Chapter 4 Job Descriptions TDR’s of job –Tasks –Duties –Responsibilities Consistent format Developed for all new jobs Software available

MGMT Chapter 4 Job Specifications KSAO’s of person –Knowledge –Skills –Abilities –Other characteristics Not directly observable Coordinated with job descriptions

MGMT Chapter 4 Job Analysis Methods Position Analysis Questionnaire –Standardized job analysis questionnaire –Contains questions about work behaviors, work conditions, and job characteristics –Applicable to a wide variety of jobs Task analysis inventory –Listing tasks performed in a particular job –Rating each according to a set of defined criteria

MGMT Chapter 4 Fleishman Job Analysis System

MGMT Chapter 4 Importance of Job Analysis Work redesign HR planning Selection Training Performance appraisal Career planning Job Evaluation

MGMT Chapter 4 Job Design

MGMT Chapter 4 Characteristics of a Motivating Job

MGMT Chapter 4 Motivation Techniques Job enlargement Job extension Job rotation Job enrichment Self-Managing work teams

MGMT Chapter 4 Flexible Work Schedules