February 2003

February27, IKA Identity IKA is the largest Social Security Organisation in Greece. It covers 5,530,000 workers and employees and provides 830,000 pensioners with retirement pension offering : INSURANCE / COMPULSORY INSURANCE / OPTIONAL INSURANCE SUPPLEMENTARY SCHEMES (IKA - TEAM) CONTRIBUTIONS / BENEFITS MEDICAL CARE / MEDICATION/PREVENTIVE MEDICINE HOSPITAL / DENTAL CARE / SUPPLEMENTARY CARE SPA THERAPIES / THERAPEUTIC TOURISM MATERNITY AID/PREGNANCY/CONFINEMENT ALLOWANCES SICKNESS - ACCIDENT ALLOWANCE FUNERAL EXPENSES PENSIONS TRANSNATIONAL SOCIAL SECURITY

February27, IKA e- Services I IIS –IKANET :Integrated Information System through IKANET is under full development Covers 300 IKA branch offices in Greece 5 main Applications : Records Contributions Benefits-Pensions Health Financial Services

February27, IKA e- Services II Set –up of Data Elaboration Center for: the Detailed Recurrent States (APD) the Employers / Insured Records the Contributions collection Reliable follow-up of the Insurance data records of the Insured citizens Creation of business Employers profile ( main address and subsidiaries)

February27, IKA e- Services III Electronic submission of the Detailed Recurrent States (APD) through INTERNET Information Services (Website) Info diffusion to the Insured about: 1. Insurance branches 2. Requested supporting documents for IKA transactions 3. Info request through interactive sessions for the pension estimate

February27, IKA e- Services IV Use of Electronic Services Objectives Contribution to citizens provided service improvement The upgrade of services provided through Internet coincides with the wide national planning for an efficient and productive Public Administration The citizens have the possibility for direct exploitation of the Internet and the e- government technology for the benefit of Electronic Services Objectives

February27, IKA e- Services V DATA for the Electronic submission of the Detailed Recurrent States (APD) Wide acceptance (Inscription of 38% of the Employers) Increasing preference of the Employers ( Detailed Recurrent States (APD) submitted up to now through Internet) High number of visitors at the site ( visits in 13 months)

February27, Enrichment of Electronic Services I Records : Issue of Certificates for Insured citizens through Citizens Service Centers (KEP) Contributions : Issue of Detailed Recurrent States (APD) in paper or electronic format Issue of Insurance awareness Electronic Info Record for Employers

February27, Enrichment of Electronic Services II Contributions : Access to personal insurance account and modification of its Record Payments through banks Benefits-Pensions : Benefit Payment Allowances through Citizens Service Centers (KEP) Pension Application requests Info availability about retirement progress

February27, Enrichment of Electronic Services III Health : Submission of mass lists from Health suppliers Financial Services : Electronic Procurements

February27, Main e-activities Application of the new institution of Detailed Recurrent States all over the country Composition of new Employers Record Number and creation of a unified Employers Record Electronic Services through INTERNET to Employers / Insured citizens Telephone services provision to Insured citizens

February27, Middle range activities (1/2) Pension amount estimate through INTERNET Automatic recognition of non subscribed to IKA Employers from the Tax Offices in order to simplify authentication procedures Information through Internet about the progress of pension related requests Access through Internet of Insurance awareness by the insured citizens

February27, Middle range activities (2/2) Electronic submission of mass lists from the Drug Stores to IKA Electronic submission of requests for Employers Insurance awareness Electronic submission requests for old age pensions

February27, Profits up today Employers Services improvement 38% of employers do not visit the IKA branches using the new e-services Insured Services improvement Delivery of Personal Insurance Data and Insurance Awareness at home / occupation address Better Collaboration between IKA – Ministry of Finance – Ministry of Interior - OAED (the State Employment Services of Greece