1 USE OF ISO 9000 IN GOVERNANCE AND SERVICE COMPANIES: A BASIS FOR BUILDING AN INTEGRATED MANAGEMENT SYSTEM Valentin Nikonov PMP IPMA, QMS Auditor

2 The purposes

3 The main points

4 ISO 9001 for Industry and Services Companies ServicesIndustry Each and every ISO 9001 implementation is unique. ISO 9001 should be applied differently in Services Companies (than in Industry sector).

5 ISO 9001 in Services Companies and Public Governance in Particular ServicesIndustry different

6 Quality Management System A company (Organization): processes Quality Management System: processes All company’s processes should be identified as the QMS processes. The terms ‘QMS’ and ‘The Company’ should be equal. ISO 9001 requirements should be applied for the whole business. We may need a broader look at what quality is.

7 What ISO 9001 Management System can be for Services Companies? Not just a ‘Quality Management System’, but a General Management System, which contains: And is an indispensable basis for building an Integrated Management System!

8 A Basis for building an integrated management system

9 A Project Management System

10 The Informational Infrastructure is crucial

11 What the Management System may look like

12 Best Practices (Implementation)

13 Best Practices (Implementation)