Internal vs. External Communications

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Presentation transcript:

Internal vs. External Communications Format, word choice, and tone

Format External Communications Letter Formal Report Internal Communications Memo Formal or Informal Report

External Communications Letters Business format Formal tone Word Choice—audience appropriate Reports Formal structure More Details

Internal Communications Email Word choice Cautionary measures (legal issues) Information selection Memos Correct Format Reports Format

Decision Making Make good decisions based on Audience Situation Purpose Eliminate any possibility of misunderstanding

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