USER EXPERIENCE Status
END IN MIND Key concepts Status of User Experience Misconceptions Ways to leverage your UEA
KEY USER EXPERIENCE CONCEPTS
KEY UX CONCEPTS Intuitive Natural Effective
The most simple solution [what we hope for]
The most feature rich solution [what is often wanted]
The most valuable solution [what is usually needed]
WHAT IS THE UX FRAMEWORK? Consistency Library Baseline Modern Mobile
WHERE ARE WE AT?
75% ISI UX FRAMEWORK ADOPTION
TIMELINE Framework Introduction JUNE % Current SEPT % Next Milestone JUNE % AUG2014 New UEA’s
90% UX ARCHITECTS PROJECT COVERAGE
UX TEAM Tara Jensen M-SHARP Adam Sullivan NRRM, NTIMS, GFM, DRRS-N, DRRS, INSPIRE, INNOVANET John Alexander SHARP, SHARP-LMS, DRRS-N Denise Chau M-SHARP Josh Cooley CV-SHARP
STILL GOT WORK TO DO!
Overly Complex [Simple, Complex, Just right] Friendly Name Other Spouse Name Alt First Name Company Phone Profile UsernamePassword Profile Photo Birthday Job History Save Submit Refresh Cancel Delete Undo Comment Age Gender Last Name
First Name Company Phone Profile UsernamePassword What is really needed Profile Photo Birthday Job History CREDENTIALS Save Delete
Reinvent Too Much [A form is a form]
Lack of Clarity [Seek to understand more…]
MISCONCEPTIONS
Most people make the mistake of thinking design is what it looks like. That’s not what we think design is. It’s not just what it looks like and feels like. Design is how it works. – Steve Jobs
MISCONCEPTIONS Perceived Capabilities Graphic Design Create requirement artifacts Layout & Styling Actual Capabilities Wireframes Storyboarding Usability testing Information architecture Workflow modeling Create Graphics Styling (CSS/HTML) Prototyping Brainstorming Requirement development Responsive Design
LEVERAGE YOUR UEA
Pre-work Solutions [Vet ideas, storyboard, workflow before development]
Fail Fast, identify gaps and generate ideas quickly
Demo-able Artifacts [Prototype, prototype, prototype]
Gain feedback quickly and before costly development
Connect with users [Get feedback]
Integrate UEAs/Team into Customer support visits to assist and learn
STANDARDS
Framework
Laws Stronger Standards Header, Navigation, Branding Classification Markings Login Experience
Terminology UX Artifact Type UX Artifact Fidelity WHAT ARTIFACT?HOW DETAILED? Standard Language
Terms
QUESTIONS?