USAJOBS 3.0 Update Presented to Department of Defense October 2012

2 10/2012 Program Office Update Usage Stats Help Desk Support Enhancements to Date Future Plans USAJOBS Update

3 10/2012 Realigned USAJOBS program under OPM Office of the CIO New Program Manager, Michelle Gilder Established the USAJOBS Executive Steering Committee (ESC) as a decision-making body that provides strategic direction, oversight, and issue resolution. – DoD contact Donna Seymour Program Update

4 10/2012 Enhanced Disaster Recovery Plan – Added additional bandwidth capacity for disaster recovery Independent security review by OIG – Program found to be in good security standing – No significant risk to OPM or its constituents – No critical vulnerabilities discovered during the multi- discipline assessment Program Update

5 10/2012 Usage 6.93% 6.34% 7.26% 6.55% 7.13% 4.49% 5.28% 5.05% 5.7% 5.07% 4.78% % of Total DoD JOAs Posted

6 10/2012 Usage 8.81% 7.67% 8.56% 8.02% 7.41% 6.86% 7.02% 9.05% 9.15% 8.96% 8.17% % of Total 1.35 Million Applications Submitted Through August DoD Applications Submitted

7 10/2012 Top 5 Issues on Average 1.Issues with Password 33% 2.Apply/Update Application 17% 3.Application Status 16% 4.Uploading Documents 5% 5.Edit/Save/View Resume 5% Help Desk Average Tickets per Day

8 10/2012 Search Improvements – Made it easier to refine search results around salary or pay grades – Search results page redesign – Significant search refinements helping pinpoint job locations Overall Enhancements – Increased network capacity – Expired jobs now clearly marked when vacancy is closed – Enhanced error messages throughout the site – Added many new text and video tutorials USAJOBS Enhancements to Date

9 10/2012 August Enhancements Foresee Recommendations User Suggestions (Help Desk, Social Media)

10 10/2012 August Enhancements Spotlight removed Additional JOA Fields added to results User Suggestion (Help Desk, Social Media)

11 10/2012 August Enhancements Foresee Recommendations User Suggestions (Help Desk, Social Media) Page Controls updated for usability

12 10/2012 November 11, 2012 Homepage and Search Results Reconfiguration Autocomplete in the Where field (see below) Saved and Applied indicators in Search Results Default of eligibility (U.S. Citizen vs Federal Employee) based upon My Profile selection USAJOBS Program Office ability to utilize the Spotlight space to communicate system issues and updates Rename “Agency Information” field on JOA to “HR Servicing office” for clarification in instances of Shared Services Centers posting the position Next Release

13 10/2012 Agency Partnership Update Meeting – November 5 – OPM 1900 E St NW Establishment of quarterly Agency Call Meeting Integrated Project Teams (to be announced) USAJOBS Questions: Upcoming Communications