1. DEPARTMENT OF DEFENSE (DOD) MilitaryChildCare.com Sample Briefing December 2014

2. What is MilitaryChildCare.com (MCC)? 2  MilitaryChildCare.com (MCC) is a Department of Defense (DoD) website for military families seeking child care. This single online gateway provides access to comprehensive information on military- operated and military-subsidized child care options worldwide. o Enables families to search for and request care, manage their requests, and update their profile online o Expedites child care placement through a standardized request process and waitlist management tools  Ultimately MCC makes it easier for families to find the child care they need.

3. Benefits Benefits for Families:  Provides a single gateway to military child care options worldwide  Showcases programs across all Services  Allows families to manage their child care requests  Allows families to update their household profile  Enhances and streamlines communication Benefits for Programs:  Standardizes procedures  Expedites placement  Enhances daily operations  Supports planning 3

4. MCC Operations Center 4 The Operations Center oversees implementation of MCC, MCC Central (a central repository for marketing and outreach materials, training resources, and operating procedures) and the Help Desk.

5. MCC Program Components 5 Programs have access to the following system features:  Program content – Information entered by programs (e.g., text, photos) that is displayed on the search to inform families about each program  Waitlist component – Displays requests for care submitted by families and provides tools for programs to manage placement  RFC component – Displays request details and used primarily during the transition to MCC to enter waitlist data. Also used in rare instances to place requests on behalf of families and adjust the RFC date.  Household profile – Reflects information entered and managed by families (e.g., sponsor name, contact information, family type, child data, email preferences). Programs can update profiles on behalf of families and access messages delivered to families to assist them during the request process.

6. MCC Program Highlights 6  MCC enhances customer support and does not replace personal communication with families.  The Waitlist component is where requests are listed, whether or not there is a wait at the program.  The Waitlist does not hold inventory (e.g., the system does not know vacancies are open in what programs). The Waitlist is separate from enrollment. Programs identify vacancies and conduct enrollment processes outside the system.  Anticipated placement time (APT) is shared with families and programs and updated periodically so users have a real-time estimate for when an offer may be made.

7. MCC Program Highlights (continued) 7 The Waitlist enables programs to view and manage requests.  Requests are automatically sequenced based on the Request for Care date and priority. Programs make offers in sequential order.  The waitlist is kept up-to-date because families are required to confirm that care is still needed every 30 days.  Offers must be responded to within a designated timeframe or requests will be cancelled automatically.  Requests on the waitlist move automatically from one age group to another based on the child’s date of birth  The Inclusion Action Team (IAT) Log shares information from families, which helps programs identify the need for assistance.

8. MCC Program Highlights (continued) 8  Programs maintain a comment section for documentation and to communicate with other programs about a request(s) they have in common  Programs can review requests in advance to identify individual needs and future demand  Programs can plan for school age transportation and identify requests for schools not currently served  Reports inform strategic planning and improvement processes. o Identify spaces that are needed to fulfill requests from families and meet the demand for care. o Identify if programs are meeting or exceeding placement metrics. o Assess implementation of waitlist processes (e.g., a new offer is made after one has been declined).

9. MCC Family Components 9 Families can access and use the following system features:  My Profile – stores household details (e.g., sponsor name, contact information, family type, child data, email notification preferences), which can be updated at any time  Search for and Request Care – allows families to locate facility-based or in-home child care options and select one or more options  My Requests – displays the status of requests and allows families to manage requests (e.g., accept/decline offer, cancel requests, reconfirm requests) and change information about requests (e.g., date care is needed)  My Messages – provides additional information about specific requests and is a supplement to the email notifications families receive  Resources – Information about DoD programs, Help Desk support, and system generated notifications

10. Request for Care Process 10

11. MCC Central 11 MCC Central was created to support programs with implementation of MCC. It contains materials related to:  Marketing and outreach  Training  Transition  Operating Procedures

12. Marketing: Positioning the Brand Program Tagline: We care for your children while you protect America. Elevator Pitch: MilitaryChildCare.com (MCC) is a DoD website for military families seeking child care. This single online gateway provides access to comprehensive military-operated and military-subsidized child care options worldwide. Ultimately MCC makes it easier for families to find the child care they need 12

13. MCC Training 13 The materials hosted on MCC Central in the Training Center support programs’ transition to, and continued use of MCC. Training materials include a combination of virtual training modules, reference guides and job aids.

14. Transition to MCC 14 The MCC Coordinator is the primary installation point of contact with the MCC Operations Center. This person is responsible for managing the overall transition process and overseeing implementation of MCC.

15. MCC Help Desk Toll Free: 855.696.2934 FamilySupport@MilitaryChildCare.com ProgramSupport@MilitaryChildCare.com SystemSupport@MilitaryChildCare.com 15