ACRL 12 th National Conference Redefining Tradition Redesign Your Reference Desk: Get Rid of It! Joyce Meldrem Loras College Lori Mardis Northwest Missouri State University Carolyn Johnson Northwest Missouri State University

ACRL 12 th National Conference Library Setting Student body Mixed patron needs Medium-sized academic library Growing online presence Reference personnel

ACRL 12 th National Conference Rationale Decline in reference questions

ACRL 12 th National Conference Rationale Increase in traditional library instruction Demand for online library instruction Increase in use of library web pages

ACRL 12 th National Conference Rationale

ACRL 12 th National Conference Process History Review of literature

ACRL 12 th National Conference Process Discussion and Analysis Recommendation and Proposal Implementation Marketing

ACRL 12 th National Conference Process Assessment –Customer Satisfaction Survey –Library Employee Survey –Grapevine

ACRL 12 th National Conference Physical Setting

ACRL 12 th National Conference Physical Setting

ACRL 12 th National Conference Physical Setting

ACRL 12 th National Conference Physical Setting

ACRL 12 th National Conference Physical Setting

ACRL 12 th National Conference Adapting Services On-call hours

ACRL 12 th National Conference Adapting Services Open-door system

ACRL 12 th National Conference Adapting Services Phone contact list

ACRL 12 th National Conference Adapting Services “Get an Answer”

ACRL 12 th National Conference Adapting Services “Ask a Librarian”

ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction

ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction

ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction

ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction

ACRL 12 th National Conference Expanding Services

ACRL 12 th National Conference Expanding Services

ACRL 12 th National Conference Expanding Services

ACRL 12 th National Conference Expanding Services

ACRL 12 th National Conference Expanding Services 24/7 online learning objects, user guides, tutorials

ACRL 12 th National Conference Expanding Services

ACRL 12 th National Conference Expanding Services

ACRL 12 th National Conference Expanding Services

ACRL 12 th National Conference Expanding Services

ACRL 12 th National Conference Expanding Services Online research consultations

ACRL 12 th National Conference Expanding Services Citation assistance and consultations

ACRL 12 th National Conference Expanding Services Citation assistance and consultations

ACRL 12 th National Conference Expanding Services Citation assistance and consultations

ACRL 12 th National Conference More information? Selected photos purchased from Photos.com subscription