FIVE THINGS THAT LEAD TO THE DEATH OF PERFORMANCE MANAGEMENT IN YOUR ORGANIZATION ASHELEY A. HEPBURN, DIRECTOR SOPHIA HOLT, SR. BUDGET ANALYST OFFICE OF MANAGEMENT & BUDGET ST. LUCIE COUNTY BOARD OF COUNTY COMMISSIONERS

TODAYS AGENDA INTRODUCTION DEFINITION OF PERFORMANCE MANAGEMENT PERFORMANCE MANAGEMENT PROCESS Video Ford Motor Co. 5 THINGS THAT LEAD TO THE DEATH OF PERFORMANCE MANAGEMENT LACK OF BOARD SUPPORT LACK OF MANAGEMENT SUPPORT LACK OF ACCOUNTABILITY LACK OF TRANING LACK OF COMMUNICATIONS Conclusion

INTRODUCTION WHAT IS PERFORMANCE MANAGEMENT? WHAT DOES THE PERFORMANCE MANAGEMENT PROCESS LOOK LIKE? WHAT IS THE GOAL OF A PERFORMANCE MANAGEMENT PROCESS?

Definition of Performance Management It is the process of determining whether measurable goals and objectives are achieving intended of outcomes. This process includes determining measures, monitoring measures, and reporting measures to all stakeholders for the purpose of communicating effectiveness, efficiency, transparency, accountability, value, and decision making.

Performance Management Process System Management Organization Mission Strategy Goals Objectives Targets Data Collection, Monitoring, &Reporting Quality Assurance Efficiency EffectivenessRegular Basis Corrective action Data Analysis Comparisons Time series Against targets Across units External benchmarks Communicate Results Public trust and support TransparencyAccountability Action Decisions regarding Strategy Programs Service level Resources (funding or personnel) Evaluation

Allan Mulally Strategy, Vision, and Talent

5 THINGS THAT LEAD TO THE DEATH OF PERFORMANCE MANAGEMENT IN YOUR ORGANIZATION Lack Of Board Support Lack Of Management Support Lack Of Accountability Lack Of Training Lack Of Communications

LACK OF BOARD SUPPORT No Board Support No Success If The Board Does Not Adopt Policies Authorizing Performance Management, The Process Will Die If The Board Is Not Engaged And Does Not See Performance Management As Important Neither Will Management

LACK OF MANAGEMENT SUPPORT No Champion Or Leader Poor Strategy No Accountability No Cohesiveness Or Consistency

LACK OF TRANING New Processes Without Training Result In: Confusion Frustration Anger

LACK OF ACCOUNTABILITY Lack Of Accountability Will Lead To: Diminished Outcomes Or Results No Communication Of Results Decision Making Not Based On Data No Data Collection Of Measures

LACK OF COMMUNICATIONS Lack of Communication Leads to Lack of: Clear expectations Lack of trust Fear

CONCLUSION When problems in an organization occur 98% of them are a result of the organization’s systems. Top management must always take responsibility for these problems. Identify the root cause of the problem and fix it.

FIVE THINGS THAT LEAD TO THE DEATH OF PERFORMANCE MANAGEMENT IN YOUR ORGANIZATION ASHELEY A. HEPBURN, DIRECTOR SOPHIA HOLT, SR. BUDGET ANALYST OFFICE OF MANAGEMENT & BUDGET ST. LUCIE COUNTY BOARD OF COUNTY COMMISSIONERS