Managing Student Workers Workshop Facilitator: Candice Stadler WVASPA & TRiO Joint Fall Conference – Parkerburg, WV

Who’s here? INTRODUCE YOUR SELF!

Student On Campus Work Experience is… hands on experience professional development for the student experiential learning leadership training

Meet the Millennials (born 1980-2000) Most tech savvy of all generations Social networking experts “Me” generation Connected to family Comfortable in working as a group or team Look for feedback frequently - almost daily Desires flexibility in scheduling & work

So you want to hire a student worker? Steps to Get Started Develop a job description Identify key job tasks, duties and qualifications. Create interview questions Develop an orientation/training

Example Job Description Include: Position summary Duties Qualifications Compensation Steps to apply

Hiring Practices Interview & Select Candidates Set orientation and/or training dates Select an “official” start date Communicate any “deal breakers” during the interview. Have they worked on campus before? Complete Hiring Paperwork with Human Resources Create personnel file—just like you would for any supervisee Go over confidentiality statements and responsible computer usage statements

Orientation/Training Introduce student employee to key individuals that they will be working with Give a tour of the office Develop a training plan checklist that includes the knowledge and skills needed for the job Discuss on-the-job basics Example: If student is expected to use copy machine, you must show them how to use it. Set Clear Expectations Provide an overview of the mission of the University, your department, and their position

Orientation/Training General office knowledge and skills. Phone system Email Sending and receiving campus mail Office equipment Cash handling procedures (if appropriate) Job specific knowledge and skills. Customer service skills. Managing conflict and communication skills. Differentiate between work relationships and friendships.

Tell, Show, Do, Review Approach to train processes, procedures, or tasks TELL them what they will be doing and why SHOW them how to do it Have them DO the work under supervision Have them REVIEW to prove they can do it

Expectations of Employment Absences Flexibility in scheduling Dress Electronic communication Phone etiquette

Scheduling Address scheduling challenges immediately Class schedules Last minute schedule changes due to clubs, athletics, class assignments, etc. Unavailability to work during breaks Desire to work additional hours Identify when you can be flexible In most cases it’s best to have a specific agreement about when the student will be working. Example: “Monday, Wednesday and Friday afternoons from 1:00-4:00” is much more effective than “approximately nine hours per week.”

Conduct Performance Evaluations Use this opportunity to provide formal feedback to the student. Customize the evaluation to the job Give more positive than negative Allow time to read & review

Coaching for Improvement Review standards and expectations of the job. Give clear examples of unacceptable performance. Utilize effective communication skills (i.e. be clear and concise). Make a plan to correct the problem. Monitor the problem and performance.

Case Study Exercise

Our Role in College Student Career Readiness The National Association of Colleges and Employers (NACE) defines career readiness as: “ Career readiness is the attainment and demonstration of requisite competencies that broadly prepare college graduates for a successful transition into the workplace.”

Career Readiness Competencies Critical Thinking/Problem Solving Oral/Written Communication Teamwork/Collaboration Information Technology Application Leadership Professionalism/Work Ethic Career Management

Tips Get to know them personally. Set clear expectations from the beginning. Take the time to give them projects with meaning. Give them professional development opportunities. Help the student translate the skills they have learned into marketable skills for the resume.

References National Association of Colleges and Employers. (2015). Career Readiness Defined. Retrieved from http://www.naceweb.org/knowledge/career-readiness-competencies.aspx University of Minnesota. (2010). Tips for Selecting and Supervising Student Employees. Retrieved from https://www1.umn.edu/ohr/prod/groups/ohr/@pub/@ohr/@toolkit/documents/asset/ohr_asset _493348.pdf

Connect with me! Candice Stadler Email: candicestadler@gmail.com Twitter: @candicestadler Linkedin: www.linkedin.com/in/candicestadler