Welcome to 2014 Annual General Meeting 13 November 2014

Regulation Homes and Communities Agency “…ensure that tenants are given a wide range of opportunities to influence and be involved in…policies and strategic priorities…making decisions about how housing related services are delivered…scrutiny of their landlords performance and the making of recommendations to improve…agreeing local offers for service delivery”

Our Vision… …to be the leader in the field of Resident Involvement, continuing to make sure that residents are at the heart of our decision making process, providing solutions to housing issues at a local level.

Circle Housing Wherry Board Wherry’s Senior Management Team Executive Tenant Panel WISP – Scrutiny Panel Customer Engagement (Repairs & Maintenance) Panel Patch Panels SHAP Estate Inspectors Property Inspectors Mystery Shoppers YELL Energy Champions Editorial Panel / Readers Panel Resident Involvement Structure

Outcomes Approx. 470 residents got involved with Circle Housing Wherry, Tenant Panel is up and running, 51 Residents have been busy quality checking our Estates and empty homes,

Outcomes 96 Residents setting challenging actions at Patch panels 97 residents attended one or more training workshop, Y.E.L.L had a fabulous year, 50 individuals engaged with one or more event,

Outcomes Annual Board Challenge meeting in October 2014 We are all representing residents views thanks to our Communication links with other groups that report back to us, Continued to raise our profile nationally and locally, We regularly communicate and feedback to Circle Housing Wherry’s Board and Senior Management Team,

Last year you said…. You would like us to –Increase our influence and build on working relations with the other Involvement groups and with Board, –Increase Resident Involvement – across all groups and specifically with Centra customers, engaging with Young residents and increasing training opportunities –Continue to be challenging – specific focus on Repairs & Maintenance, Welfare Reform, Universal Credits and lessons learnt from complaints

Last year you said…. –Improve communications – to our customers and access to services –Supporting customers in their home – looking at affordable warmth and financial inclusion projects, –Consider reviewing the Community Credits scheme

Increase our influence Attendance at Board Meetings and Senior Management Meetings 4th Wherry Board Challenge Event Attend Board Business Planning Event Regional events with Partnering RPs

Getting more residents involved 6 th WAWW AGM 12 members on the Executive Team – with spaces to fill 11 Patch Panels host quarterly meetings where 57 residents attended 1 or more meetings. Community Events

Getting more residents involved 37 Training Workshops Launched and recruited members to the Tenant Panel New members joining Scrutiny Panel

Continue to be challenging Regularly review Performance Information Scrutiny continue to scrutinise services Listening to customer feedback Annual Board Challenge and influence commitments from the Board in the Life Chances Plan

Improve Communications Challenging Repairs & Maintenance through the Customer Engagement (Repairs & Maintenance) Panel Board Challenge DSRG and the Readers Panel are reviewing documents for customers

Supporting customers in their home Welfare Reform & Universal Credits Affordable Warmth Anti Social Behaviour

Reviewing projects Community Credits…..next year Resident Involvement Agreement & Strategy TPAS reaccreditation

Celebrating success This year has been an exceptionally great year for Resident Involvement: Robin Duhig, runner up for TPAS Tenant of the Year Award Y.E.L.L won TPAS Excellence in Youth Engagement for the Central region

Thank you

Forward thinking Tenant Panel – what is success? More Regional working with our Partnering RPs Universal Credits Supporting customers in their homes – Welfare Reform, Financial Inclusion, affordable warmth, support workers

Now…