1. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales Tenants at the heart of regulation

2. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales TAP Tenants Advisory Panel and the RBW Regulatory Board Wales

3. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales TAP - Who are we? South East Members Lyn Steve James Pip Christine Val South West Members Doug Mike Helen TBA Lynn Claire TBA Gail Louise North MembersMid Members

4. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales How we are structured? 15 members from across Wales Balance of small medium and large HAs The period of service shall be for 3 years on the basis of 1/3rd retiring annually 3 2 4 6

5. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales Core Principles TAP will not simply be reactive to the considerations of the RBW but also generate issues to send to the regulatory board and act as a sounding board for policy considerations. TAP will maintain regular contact with tenants through a range of existing and new networks. Accountability to tenants as service users nationally inputting to the regulatory process

6. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales Core Aims Act as a service user panel from which the RBW can consult on housing service issues and from which tenants can share concerns or praise with RBW. Support the regulator to meet its terms of reference as agreed by the minister

7. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales What do we do? Help to develop, as well as challenge, the principles underpinning self assessment Contribute to regulation team’s understanding of the particular HA or common issue tenants face Ability to challenge the regulator Potentially become involved in testing quality of services e.g. mystery shopping, telephone surveys of service users

8. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales How do we link into the regulatory structure ? The Minister for Housing and Regeneration The Regulatory Board for Wales The Tenants Advisory Panel The Welsh Government as regulator Interaction with service users WTF conference September TPAS Cymru Conference November Regional ATTAIN events 4 annually per region

9. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales Changes to regulation Previous system focused predominantly on commissioning the Wales Audit Office to undertake service reviews Efficiency – This was considered costly and bureaucratic to deliver and manage and focused largely on landlords adherence to process Service delivery – There was little focus on delivering what tenants want! with centrally dictated performance targets New approach - is meant to balance freedoms with responsibilities and be more exacting about what landlords achieve rather than how they achieve it

10. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales Changes to regulation Some of these issues were identified by the Essex review that produced 47 recommendations. Regulatory did not focus adequately on some of the perceived risks i.e. Finances - are HA’s using their income to good effect (high levels of reserves, borrowing risks, etc.) Governance - Are they being governed well – and do they have the right level of expertise on board to govern ? Policy outcomes - Are HA’s contributing to broader policy objectives such as fuel poverty, affordability, health and well being and other policy objective – could they do more

11. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales About the new regulatory regime Key activities in the regulatory framework Self Assessment Evidencing delivery outcomes Relationship management Accountability to service users

12. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales About the new regulatory regime What does self assessment cover All that Housing associations do i.e. Service delivery and quality; financial viability; management; governance Focussed on outcomes - demonstrate that they meet broad outcomes - details of delivery to be sorted out locally by tenants and landlords Evidence based with boards taking ownership Challenge – internal and external/ tenants, service users, stakeholders

13. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales How will the regulators assess landlords? INFORMATION GATHERED BY THE REGULATORY TEAM Hard Intelligence Self assessment evidence Financial information Other external judgements Other WG evaluations and audits Performance information Complaints and whistle blowing Soft Intelligence Testing of service delivery Ongoing stakeholder contact Ongoing contact within WG Ongoing contact with HAs Annual outputs Annual Judgement on Financial Viability Annual Regulatory Assessment Report Published thematic reviews Quarterly Regulatory news

14. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales Aspirations of regulation for Wales What does a successful regulatory regime look like? Better participation by communities in the management and governance of RSLs with tenants able to shape future decision making Greater accountability and openness Better understanding of the risks facing the social housing sector and how to respond to them Learn together, sharing good practice Better corporate governance Good repair services that respond to the evolving needs of tenants Strong healthy and vibrant housing sector

15. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales Q&A Are you at the heart of your association ? What are the issues we should focus on ? What do you consider to be the priorities for us ?

16. On the web www.tapwales.org.uk Follow us on twitter: @TAPWales Thank you for listening Do you have any further questions?