Introduction to Human Relations Chapter One Introduction to Human Relations

Technical Skills Aren’t Enough Human relations is the study of why beliefs, attitudes, and behaviors can cause problems in personal and professional relationships

Major Developments that Give New Importance to Human Relations

Labor Market Instability and Changing Work Patterns Worker dislocation New opportunities and new challenges

Focus on Customer Service We live in a service economy Relationships are often more important than the product (i.e., restaurants, colleges, hospitals)

Workplace Incivility and Team Work Increase in rudeness, insensitivity, disrespect Increase in the use of teams

Diversity Greater workforce diversity

Challenges of Today’s Workplace:

Figure 1.1 - Major Relationship Management Challenges

Manage Three Relationships Ourselves One-to-one Group

Beyond Human Behavior….

The Need for a Supportive Environment

Figure 1.2 - Major Forces Influencing worker Behavior

Organizational Culture Collection of shared values, beliefs, rituals, stories, and myths that create a common identity and feelings of community among employees

Supervisory-Management Influence Managers hold key position and influence employee behavior

Work Group Influence Research has identified three functions of group membership.

Job Influence Work has taken central stage in the lives of many

Personal Characteristics of the Worker All employees bring combination of…

Family Influence Need for balance between work and family

Major Themes in Human Relations Seven broad themes emerge from studies of human relations Communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution

Figure 1.3 - Major Themes in Human Relations

Communication

Self-Awareness

Self-Acceptance

Motivation

Trust

Self-Disclosure

Conflict Resolution

Benefits to You