A Presentation On Project : Call Center By: Vijay Kumar Reddy Pesari Sai Sharan Korvi

What is a Call Center???? It is an office setup to handle large volumes of inbound/outbound calls. The purpose of call centers may be for: - Marketing - Providing Customer Support

The Call flow The quality of a customer service depends on how well an incoming call is handled. The call flow can be designed with desired features. These features will reduce the waiting time of the customers and improves the quality as well.

Implementing the Call flow In order to design a call center where calls are answered automatically and routed accordingly, we need to work on some features such as: Voicemail Setup Playbacks Background recordings Queues Auto Attendant

An Example of Call flow

Additional Features: Apart from just handling the calls efficiently, additional features can be added such as: Recording the conversations between customers and agents Customer Surveys Virtual Call Center Auto Dialer for outbound calls

Conclusion The aim of a call center is Customer Satisfaction. Thus, we are looking forward to design a call center which would be able to provide satisfactory experience to the person who calls.

Thank You