VCOSS Interoperability Forum Tony Keenan Chief Executive Officer Hanover Welfare Services

Hanover’s Contracts with Government Predominantly One Department – DHS -Office of Housing Almost 60%, one program, SAAP Transitional housing program – 13% Mental Health, Drug and Alcohol Commonwealth – Employment PSP

Reporting Systems and Requirements SAAP - National Data Collection Agency using SMART THM – PAMS Tenancy Management Data Base HIR – CMS Front Doors – CHAP and CHART Long Term Housing Management - CODA

Reporting Systems and Requirements Mental health (0.7% of income) – PDRS Report – simply XCEL plus Data Entry QDC Drug and Alcohol – ADIS PSP – DEEWR E3000

Major Issues Systems and programs don't talk to each other Systems and program are developed in isolation Decisions and planning about technology and technology costs are taken out of our hands Very difficult to plan for important infrastructure Not client focused and not linked to strategic direction of the agency