Communication and response management reporting dashboard July 2008.

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Presentation transcript:

Communication and response management reporting dashboard July 2008

switched-on reporting 0 This MonthCumulative% Website 100% This Month 100% Cumulative Website availability % 10,321335,056 Number of visits 75%77% Split Residential % Top 20 Countries this month (visits to website) Exchanges switched-on United States - 4,363 United Kingdom - 4,095 N/A - 1,147 Sweden Germany - 51 India - 48 Australia - 47 France - 35 Ireland - 34 Brazil %14% SME % 9% Corporate % 00:01:36 00:07:50 Average dwell time 711 Average number of pages visited 17 57,388 Residential 2 7,248 Business 1964,636 Total Total number of online searches South Africa - 19 Switzerland - 19 Singapore - 17 Romania - 16 China - 16 Netherlands - 15 Israel - 13 Europe - 11 Hong Kong - 11 Italy - 10 REPORT 21 July ,744 Welsh 20

switched-on Website Traffic REPORT 21 July 08

switched-on reporting Call Centre 00:00:30 This Month 00:00:16 Cumulative Average time call waiting 53 1,886 Total number of calls (Operator & IVR) 80% 75% Split Residential % 12% 10% SME % 0% 5% Corporate % 15 1,120 IVR only No. of live operator calls only 100% % of calls resolved on first contact 22 Calls forwarded from CP’s 00:01:0000:01:38 Average call duration Top reasons to call Migration date FAQs REPORT 21 July 08 - This Month - Cumulative Total no. of searches (Operator & IVR) s recorded & white mail received No. of s/ white mail/info despatched 00 Welsh speaker requests This MonthCumulative 8% 10% CP’s % 0 This MonthCumulative% Exchanges switched-on Volume 1, Volume

switched-on Call Centre Traffic REPORT 21 July 08

switched-on reporting REPORT 21 July 08 Communication Methods 0 This MonthCumulative Residential Customers reached via door drop (DM used to date) - Awareness % 0 Reach % of total Households SME Customers reached via DM Awareness % Reach (% of Total SME’s) Where did you hear about switched-on? 0 This MonthCumulative - 0 Leaflet Poster Direct Mail - This MonthCumulative - - Information Pack Word of Mouth Other This MonthCumulative% Exchanges switched-on 20