BELK: Loss Prevention Jessica Green Jonathan Turner August 21, 2012 ECPI University

 Founded in 1888  Under Third generation of leadership  Located in 16 Southern States  Has more than 20,000 employees Belk History

 What is needed to be changed?  Is it managerial changes or more LP changes?  Who is this affecting?  How will we innovate this change? THESE ARE QUESTIONS THAT WE FIRST ASKED OURSELVES. The Change… Loss Prevention

{{ Strengths  An established credit base  Community awareness  Wide ranges of storefronts  High quality of customer service Weaknesses  quality management  Problematic scheduling  Poor communication  Lack of employee involvement SWOT

{{ Opportunities  Improved customer service  Product knowledge  More personalize experience. Threats  Retails stores  Theft  Economy fluctuations  Unsatisfied customers  Weather conditions SWOT Cont.

Belk Inc. Profile

 Company Wide: 80,943,873* yearly loss within 303 stores. (millions)  Belk Haywood Mall: 288,879*  Similar size stores: 245,541*  Smaller stores: 43,332* Loss Prevention: Current State *Approximate Loss

{{ What should be changed?  Structure in…  Departments  Scheduling  Buzzer exiting or entering building Why this change?  Prevent Loss  Accuracy  Increase in sales  Better for the company Change Strategy

Time Schedule  6 month Time Frame February Fiscal year 2013: Beginning Inventory. March April May June July Mid Year Inventory

 _embedded&v=_TrhphCRibM#t=39s _embedded&v=_TrhphCRibM#t=39s _embedded&v=_TrhphCRibM#t=39s Prevent: Theft Videos

YAY IMPROVEMENT!  Improve by 50% by next years inventory.  EXPANSION!