Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Chapter 13 Interpersonal Communication and Teamwork

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Learning Objective 1 Identify the components of interpersonal communication and soft skills.

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Interpersonal Communication Components  Interpersonal communication  Verbal and nonverbal interactions  Soft skills  Personal qualities, habits, attitudes, and social graces  Displayed through listening, speaking, writing, and nonverbal communication

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Learning Objective 2 Develop skills for building positive relationships.

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Building Positive Relationships  Conversations  Social business interactions  Relationship repair skills

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Learning Objective 3 Give feedback effectively and receive it appropriately.

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Feedback Positive Feedback - goals  Recognize good performance  Use as a motivator Constructive Feedback – goal  Help people understand where they stand in relation to the expected job behavior

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Feedback  Ways to deliver constructive feedback  Give in private  Limit to documented, work-related concerns  Focus on the behavior, not the person  Use and read nonverbal cues carefully

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Options for Dealing with Conflict

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Learning Objective 4 Describe techniques for resolving conflicts.

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Conflict Handling Techniques  Act promptly.  Schedule a meeting.  Use active listening.  Communicate honestly.  Focus on the problem.  Brainstorm solutions.  Formalize the solution.  Implement and follow up on the solution.

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Learning Objective 5 Develop the skills associated with leading and participating in teams.

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Team Members Should  Engage in open, honest communication  Be cohesive  Foster growth  Be recognized for their achievements

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Learning Objective 6 Describe the features of and process used by a writing team.

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Writing Teams  Features  Abilities of team members  Effective group dynamics  Loyalty to team and purpose  Agreement on and adherence to schedule  Team writing process  Plan  Draft  Finalize