Library Products/Customer Services Susan Fisher & Herschel Pollard

Topic Definition Customers Tangible & Intangible Goods Services

Topic Context Small library Digitization of regionally significant items Library products/services affect choice of items to be digitized

Topic Description—Products Collection subgroups –Print –Audiovisual Technology subgroups –Internet access –Online databases –Digital collections

Topic Description—Services Reference Programming Interlibrary loan Referral Special services for the disabled instruction

Topic Scope Small library with limited collection Digitization project plans Items to be digitized –Focus on easily digitized items –Growth over time A small project with global potential

Project Goals—Primary Creation of a digital collection –Regional & cultural significance –Relevance to patrons

Project Goals—Sub-goals Why break up the primary goal Project Order Assessing feasibility Averting pitfalls

Project Goals—Sub-goals Sub-goal objectives –Budget –Personnel –Collection –Legal –Creation technology –Access technology –Instruction

Project Justification Resolution of technical concerns Feasibility Short- and long-terms effect on the collection Mitigating potentially negative impact on products or services Collection and service enhancement

Aspects to Consider Small library setting –Budget & personnel issues –Technology Cultural aspects –Collection development decisions –Users Digitization –Technical issues –Staff size & ability

Web Resources Available grants for digitization projects – Links to public library digitization projects – blic%20Librarywww.cmpl.org/digpublib/resources.htm#Pu blic%20Library How to get started on a small budget –