“Your Window to Energy $avings” Cellular Shades, Roman Shades, Wood Blinds Insert Name, Title [Date menu under insert] Insert Date [Date menu under insert]

Agenda Levolor Cellular Shades Levolor Roman Shades Levolor Wood Blinds Room Coordination Energy $aving Tips Overview and Training Objective: Today’s training focus is on some of our most popular horizontal window treatments. Our goal is that you feel confident selecting the right Levolor product for their application. TRAINING AGENDA General Introduction/Icebreaker/Explain Game__ (15 min) Levolor Perceptions/Room Coordination________ (25 min) “Energy” Game round 1_____________________ (5 min) Levolor Vertical/Room Coordination___________(25 min) “Energy” Game Round 2____________________(5 min) Levolor Panel Track/Room Coordination_______(25 min) Wrap Up Final Round, LV Updates, Promotions)______ (15 min) General Introduction/Icebreaker/Explain Game___________(15 min) Greet each attendee; ask them to sign-in on the registration sheet provided. Begin the training by introducing yourself and any LK employees attending. Open the training by asking attendees to introduce themselves, including their name, store and length of service. Use this time to create an open and comfortable environment where the audience is free to ask questions and get involved. At this time also explain the training agenda so the class knows what to expect throughout the training. Explain that they will break up into teams of 3-4 (depending on class size) where they will to answer questions after each product category for the opportunity to score points. The team with the most points at the end of the training will receive a prize. Facilitator Note: At this point, divide your class into their groups and have them pick a team name. Write the names on a flip chart leaving room to record points when they answer a question correctly.

Training Objectives Discuss exclusive features in the Levolor Cellular, Roman and Wood programs and review categories that allow for total room coordination. Discuss energy savings provided by Cellular, Roman and Wood and how these trend right programs best meet the needs of the customer. Review the following items with the class: The training Objectives are: Discuss exclusive features in the Levolor Cellular, Roman and Wood programs and review categories that allow for total room coordination. Discuss energy savings provided by Cellular, Roman and Wood and how these trend right programs best meet the needs of the customer.

Levolor Cellular Shades Levolor Cellular/Room Coordination……….………. (15 minutes) Wide selection of unique and exclusive fabrics Popular and Exclusive Operating systems Coordination Story Utilize the Levolor “Teach It” Training Documents from the LKNT website and hand out the corresponding “Leave It” product handouts Items Needed for this section: Cellular book Cellular MSRP Cellular hand samples Questions for Game section (ensure you cover the material in the Q&A during the training) Have associates reference Leave it document and product coordination handout

Levolor Cellular Shades Exclusive Woven Fabrics Excellent Insulating Properties Variety of Sizes and Colors Industry Leading Widths and Options Industry Leading Color Coordination with Other Levolor Products

1-2-3 Step Selling Process Step 1: What does your Window need? Step 2: Choose Your Fabric Step 3: Choose Your Carefree Options Reference sample book to demonstrate 1-2-3 step process

Step 1: What does your Window Need? Privacy and Light Control Energy Efficiency Safety and Carefree Fashion and Design Price Use Teach It document to review Step 1 with associates.

Step 2: Choose Your Fabric Woven Non-Woven Sheer Blockout 9/16” Cell Use Teach It document to review Step 2 (Choose your Fabric) with associates. WOVEN Polyester Threads Dyed and Woven Together Consistent Light Filtration Elimination of Mottling Truer and More Brilliant Color Increased Fabric Durability Two Exclusive Patterns – Designer Textures (28 Colors) and Driftwood Linen (8 Colors) NON-WOVEN Polyester Fibers Bonded Together and Color is Applied to the Visible Side Durable, Quality Fabric Levolor Exclusive Dustguard Acrylic Coating Prevents Dust and Maintains Pleat Energy Efficient Double Cell Designer Colors Double Cell (30 Colors) Designer Colors Single Cell and Prints (40 Colors) SHEER Softly Filters Light Allows Vision from Inside and Outside of the Window Single Cell Only Lucid Sheer (8 Colors) 7/16” Double Cell = Levolor™ Exclusive

Cellular “Energy $avings” Energy Tip Room Darkening fabrics work well in warmer climates where heat can build up (solar loading) and be trapped in the cell. Sheer fabrics work well in cooler climates by letting light in while cutting glare Inherent product features (Fabric Options): Continuous piece of fabric provides a high level of insulation, acting as a barrier between the window and the room. The “cells” in the fabric are pockets that trap hot and cold air, keeping your room warmer in the winter and cooler in the summer Use double cell cellular shades, as these foster reduced air flow and greater energy efficiency.

Step 3: Choose Your Carefree Options Standard Corded Cordless Cordless TDBU Corded TDBU Day/Night Continuous Cordloop Cordless Day/Night Stars denote exclusive options **Use this opportunity to showcase hand samples and options available in the cellular program. Focus on EXCLUSIVE options** = Levolor™ Exclusive

Cellular “Energy $avings” Energy Tip If you live in sunny/warmer climates, lower shades on summer days to reduce solar heat gain. Product features (Carefree Options): Cordless option vs. a Standard Cord Lock Control. Cordless reduces the gap on the side (between the edge of the shade and window molding) providing greater window coverage A room that is hot in the summer or has direct sunlight, suggest the cordless top down bottom up option to allow the sun in at the top while preventing direct sunlight from coming into the room.

Product Coordination Perceptions Roman Shades Vertical Blinds Reference Product Coordination Handout in associate packet Perceptions Roman Shades Vertical Blinds Pictured here in Mocha. Also available in Chili Spice, Everglade, and Dijon Pictured here in Mocha. Also available in Chili Spice, Everglade, Dijon, Navy and other coordinating fabrics. Pictured here in Linen Woven Chili Spice. Also available in Toffee, Everglade, Merlot and Navy

What Are Your Questions?

“Energy” Game Round 1 “Energy” Game Round_____________________________________________________________ (5 min) Facilitator Note: Ask the associates to sit with their group. Read the question. The first team to raise their hand and answer the question correctly scores one point. If they answer incorrectly the next group to raise their hand is called on to answer and so on until the question is correctly answered. (Use the WFSM and/or a co-facilitator to help watch for hands) 1) Q: Name the four cellular colors that coordinate with the LK perception, vertical and roman programs. A: Chili Spice, Everglade, Mocha, and Dijon 2) Q: Name the exclusive feature of the Day/Night Shade and the benefit. A: Removed middle bar to create a seamless look between the two fabrics 3) Q: This exclusive material provides richer color, better pleat retention, and a higher energy efficiency A: Woven Fabric 4) Q: These 2 methods of operation allow customers privacy at the bottom of the shade but doesn’t compromise the view from the top of the shade. A: Corded TDBU and Cordless TDBU

Levolor Roman Shades Levolor Roman/Room Coordination……….………. (15 minutes) Wide selection of unique and exclusive fabrics Popular and Exclusive Operating systems Coordination Story Utilize the Levolor “Teach It” Training Documents from the LKNT website and hand out the corresponding “Leave It” product handouts Items Needed for this section: Roman book Roman MSRP Roman hand samples Questions for Game section (ensure you cover the material in the Q&A during the training) Have associates reference Leave it document and product coordination handout

Levolor Roman Shades Alternative to Draperies Exclusive Operating Features Industry Leading Widths Wide Assortment of Room Darkening and Light Filtering Fabric Choices

1-2-3 Step Selling Process Step 1: Choose Your Fabric and Light Control Step 2: Choose Your Fabric Style Step 3: Choose Your Carefree Options Reference sample book to demonstrate 1-2-3 step process

Step 1: Choose Your Fabric and Light Control Stripes Upholstery Grade Fabric Room Darkening/Light Filtering Solids Promote Room Coordination with Chili Spice, Everglade, Mocha, and Dijon colors. Textures Coordinate with Roller, Panel, Cellular and Perceptions Light Filtering Only Use Sample Book to show associates fabric options. Point out fabrics that promote room coordination (Mocha, Everglade, Dijon, Chili Spice and Seclusions, Sheer fabrics, etc) Remind associates that the Stripes Collection is available in seamless fabric up to 54”, but can be ordered up to 108” on 2-on-1 headrail. Train on industry leading widths: 144” corded and 120” cordless

Step 1: Choose Your Fabric and Light Control Light Filtering Liner Room Darkening Liner

Step 1: Choose Your Fabric and Light Control Point out to associates that LF and RD liners are only available on the Stripes and Solids. Any fabric from the Textures tab down is only available in Light Filtering. Stripes Solids and Textures

Roman “Energy $avings” Energy Tip Room Darkening fabrics work well in warmer climates where heat can build up (solar loading) and be trapped in the cell. Sheer fabrics work well in cooler climates by letting light in while cutting glare Inherent product features (Fabric Options): Continuous piece of fabric provides a high level of insulation, acting as a barrier between the window and the room. Heavier fabric options provide additional insulation and energy savings over light weight fabrics. Light Filtering and Room Darkening liners provide added insulation. Levolor Roman Shades offer the most room darkening fabrics in the industry.

Step 2: Choose Your Fabric Style Flat Hobbled **Use this opportunity to show style option in the Roman program**

Step 3: Choose Your Carefree Options (b) (c) Standard Corded (a) Cordless (b) Cordless TDBU (c) Corded TDBU (d) Continuous Cordloop (e) 2-on-1 Headrail (f) (d) (e) (f) Stars denote exclusive options **Use this opportunity to showcase hand samples and options available in the cellular program. Focus on EXCLUSIVE options** = Levolor™ Exclusive

Roman “Energy $avings” Energy Tip Make sure blinds and shades fit their frames correctly to reduce airflow around the treatment. Inherent product features (Carefree Options): Choose the flat style (versus hobbled) in windows with minimal depth. Why? The fabric is closer to the window providing a higher insulation value. Cordless option vs. Standard Cord Lock Control. Cordless reduces the gap on the side (between the edge of the shade and window molding) providing greater window coverage. Note: this also applies to cellular shades A room that is hot in the summer or has direct sunlight, roman cordless top down bottom up option allows the sun in at the top while preventing direct sunlight from coming into the room.

Fabric Valance vs. Standard Valance Standard = Sleek, Color Coordinated Metal Headrail Comes Upgrade = Fabric Valance EXCEPT… Fabric Valance is FREE with Top Down/Bottom Up corded and cordless product

Product Coordination Panel Track Perceptions Have associates refer to Product Coordination Handout Panel Track Perceptions Pictured here in Sheer Lemon Drop. Coordination also available in the Suede Collection. Pictured here in Mocha. Also available in Chili Spice, Everglade, and Dijon

What Are Your Questions?

“Energy” Game Round 1 “Energy” Game Round_____________________________________________________________ (5 min) Facilitator Note: Ask the associates to sit with their group. Read the question. The first team to raise their hand and answer the question correctly scores one point. If they answer incorrectly the next group to raise their hand is called on to answer and so on until the question is correctly answered. (Use the WFSM and/or a co-facilitator to help watch for hands) 1) Q: These roman shade collections are available in both light filtering and room darkening. A: Stripes and Solids collections (Anything from the Textures tab down is only Light filtering) 2) Q: The coordinating fabric valance comes standard on these two methods of operation? A: Corded and Cordless TDBU 3) Q: These two features are exclusive to Levolor and should always be considered for customers who want increase energy efficiency and safety. A: Cordless and Cordless TDBU 4) Q: This Levolor collection is only available in seamless fabric up to 54”, but can be ordered up to 108” on 2-on-1 headrail. A: Stripes collection

Levolor Wood Blinds Levolor Wood/Room Coordination……….………. (15 minutes) Wide selection of unique, furniture quality finishes Popular Operating systems Coordination Story Utilize the Levolor “Teach It” Training Documents from the LKNT website and hand out the corresponding “Leave It” product handouts Items Needed for this section: Wood book Wood MSRP Wood hand samples Questions for Game section (ensure you cover the material in the Q&A during the training) Have associates reference Leave it document and product coordination handout

Levolor Wood Blinds High-End, Coordinating Finishes that Blend with Existing Wood Finishes in the Home Variety of Materials Industry Leading Options Industry Leading Coordination

1-2-3 Step Selling Process Step 1: Choose Real Wood or Faux Wood Step 2: Choose Your Slat Size and Finish Step 3: Choose Your Options and Upgrades Reference sample book to demonstrate 1-2-3 step process

Step 1: Choose Your Real Wood or Faux Wood Estate Collection Paints and Stains Classic Collections NuWood (Composite) Visions (Faux Wood) Price Group 1 – painted appearance Price Group 2 – printed faux wood Premium Wood Basswood Lightest and Most Rigid Wood Product 3 Slat Sizes; 1”, 2” and 2 ½” 40 Furniture/Flooring Matching Finish Choices 4 Distinct Collections Premium Wood Classic Opening Price Point Collection 6 Popular Finishes 2” Slat Size LightMaster Option Wand or Cord Tilt Option Twill Tapes Option NuWood Top of Line Non-Natural Wood Product Resists Humidity, Extreme Sun Exposure Denting and Slat Warping Rigid Outer Casing Designed to Match Premium Wood Lighter Than Faux Wood 2 “ Slat Size Visions—Printed Faux Look of Wood, Performance of Faux Wood (PVC) Perfect Coordination with Visions Vertical Blinds Ideal for High Humidity Applications Heaviest Material Used

Energy Tip Wood “Energy $avings” Wood slats should be tilted in up in the summer when the sun is high, this will cut the heat but still allow light. Slats should be tilted down in the winter when the sun is lower to allow light in, but keep cold out. Inherent Product features (Materials): Real Wood blinds are a natural insulator. When completely lowered and closed, wood blinds in highly reflective colors such as white, can reduce solar heat gain by around 45% by deflecting sunlight away.

Step 2: Choose Your Slat Size and Finish Larger Slat  increased view Real Wood: 40 Furniture/Flooring Matching Finish Choices NuWood: Designed to Coordinate with Levolor Real Wood Faux Wood: Look of Wood, Performance of Faux Wood (PVC) 2 ½ ” 2” #1 reason why customers purchase wood blinds is to coordinate with an existing finish in their home. Discuss slat sizes and why a customer would want a 1”, 2” and 2.5” blind. (Application and view) 1”

Step 3: Choose Your Options and Upgrades Cordless LightMaster Twill Tapes Multiple Blinds on One Headrail Radius Corners Cutouts Multi-Color Striping Stars denote exclusive options **Use this opportunity to showcase hand samples and options available in the wood program. Focus on EXCLUSIVE options** CORDLESS No External Lift Cords Increased Safety for Children and Pets Clean, Modern Look Spring-Tension Technology Standard LightMaster (Exclusive) Standard Wand Tilt (Exclusive) Increased Sizes Available Twill Tapes Solid Twill Tapes - ¾” and 1 ½” Widths Decorative Twill Tapes – 1 ½” Width 1” Slat Size Will Have ¾” Tape 2” Slat Size May Choose Between ¾” and 1 ½” Tape Will Cover Every Ladder Tapes Coordinate with Cellular and Natural Shades = Levolor™ Exclusive

Step 3: Choose Your Options and Upgrades Premium Wood Valance Choose Between Modern and Traditional Valance at No Additional Charge Available on all 2” and 2 ½” Premium Wood Blinds 3” Profile for Added Elegance Modern Stars denote exclusive options **Use this opportunity to showcase two valance options available in the wood program.** Traditional = Levolor™ Exclusive

Step 3: Choose Your Options and Upgrades Wand Tilt (Standard) LightMaster (Upgrade) Cord Tilt (Standard) Rout Holes (Standard) Twill Tapes (Upgrade) Energy tip LightMaster eliminates rout holes providing increased insulation. Cord tilt closes 10% tighter than wand tilt. Decorative Twill Tapes cover rout holes providing increased insulation. Levolor is the only company offering a ¾” tape on a 1” blind. Lightmaster Double Notch Edge Rout Design Increased Privacy, Room Darkening and Security Slats Can Be Removed for Cleaning Available on all Levolor Wood Blinds with the Exception of 1” Premium Wood Review how these upgrades can increase energy efficiency in the home referencing the energy tips

Cornices Larger 4 ½” Profile Rope and Dentil Styles Available in 7 Finishes Multiple Mounting Choices Traditional Rope Use pictures in book to show cornice options. Modern Dentil

Cellular and Natural Shades Visions Vertical Blinds Product Coordination Cellular and Natural Shades Visions Vertical Blinds Decorative Twill Tapes coordinate with popular colors in the cellular collection and with edge binding option in Natural Shade program. Pictured here in Walnut. Also available in all Visions Faux Wood finishes.

What Are Your Questions?

“Energy” FINAL Game Round WRAP-UP________________________________________ (15 Minutes) “Energy” Final Game Round (10 min) Facilitator Note: Ask the associates to sit with their group. Read the question. The first team to raise their hand and answer the question correctly scores one point. If they answer incorrectly the next group to raise their hand is called on and so on until the question is correctly answered. 1) Q: This Levolor faux wood collection provides the look of real wood combined with the performance of faux wood. A: Visions Faux Wood 2) Q: True or False. The customer must pay an additional charge to receive the traditional or modern valance when they order premium hardwood blinds. A: False. The customer automatically receives the upgraded valance, they simply choose which style best fits their décor. 3) Q: The rigid outer shell on this collection provides scratch, dent, and moisture resistance. A: NuWood (composite program) 4) Q: What is the #1 reason why customers purchase wood blinds? A: Finish! They want to coordinate with an existing finish in their home. Final Question (have each group take out a sheet of paper. Instruct them to write the three categories (visions, cellular, roman etc) on the left side of the page. The first group to raise their hand and have all 3 coordinating categories correct wins an additional 3 points) LK offers beautiful color and fabric coordination across blind/shade categories. Fill in the vertical and window covering collection's) that coordinates with the vertical window covering collection Horizontal Collections__ _________Vertical Collection (or large window covering) Visions Faux Wood _____________ Visions Faux Wood Verticals Cellular_______________________ Vertical Driftwood Linen and Perceptions Roman Shades ________________ Perceptions (Translucence, Images, Seclusions), Cellular Woven Collection and Panel Track (Sheer and Suede fabrics) Prizes Award gift cards to team that score the most runs. If there is a tie ask the following tie-breaker question and the team to raise their hand first and correctly answer, wins. Tie-breaker question- Name all of the LV blind/shade categories that offer a cordless option WRAP-UP______________________________________________ (15 Minutes) Discuss Key Takeaways Exclusive features, color coordination, value, etc. Updates: SODH added to WCSO at of March 24th and we are already seeing an increase in sales! Encourage associates to look through the new pricing binder and use it as a training tool. Motorization Update! By May 1st all stores should receive the updated “Motorized Blinds and Shades Ordering Guide” (have associates reference handout included in packet). FYI Channel Assignment worksheet on page 4 is optional for JCP associates. KI Sorento / LV Tattersall Collection in the vertical program is discontinued. It was less that 1% of sales so associates should not be concerned. Discuss upcoming promotions (May 13 to 19 65% + 10%) we can provide them with Prospecting cards Ask for it! Close the Sale/Training by utilizing your own closing techniques. Examples: “Is there any reason why you would not sell a Levolor blind/shades? “Will you pull the Levolor sample book on your next selling opportunity?”