Learning Objectives Educate guests on the hair styling domain and its associated products Use the appropriate tools and service behaviors to discover guests’ hair styling needs Use the appropriate tools and service behaviors to provide appropriate solutions for guests’ hair styling needs Effectively perform the Signature Hair Styling Rituals and the complete Hair Care Experience

1 Hair Styling System 23

Smooth Frizz

Create Volume

Define Curl

Style—Create Hold

Finish—Create Texture

Finish—Add Shine

Finish—Hold with Hair Spray

Hair Care Consultation Tool

Solutions Formula “Because (challenge or need) I recommend (appropriate system) Which will (results).”

Signature Hair Styling Rituals The Gloss The Puff The Lift The Tousle The Twist

Knowledge Check

Action Plan

Product Homeplay