Dallas Fire-Rescue Communications Division Dispatch Operations September 14, 2015.

Slides:

Advertisements

Similar presentations

Building Information Services and Control System (BISACS), a Framework For a Safer Tomorrow Alan Vinh Building Environment Division Building and Fire Research.

Advertisements

Copyright : Hi Tech Criminal Justice, Raymond E. Foster Police Technology Police Technology Chapter Seven Police Technology Communications Dispatch.

Duty Officer Call Response Training A Whole-Task Learning Approach.

Managing Day to Day Emergencies Module 1 Managing Day To Day Emergencies  Battalion Chief Dave Endicott  Lt. John Maddox.

The Boots on the Frontline Ray Morris Scottsdale Fire Department Engineer/Paramedic Emergency/Disaster Preparedness MA.

Welcome to the S-SV EMS Agency Altered Standard of Care Administrative Module 1 This is the first of three modules of the Altered Standard of Care Training.

3 1. Fire & Lifesafety codes for Small Business 2. Fire Protection Plan 4. Evacuation Plan & Drill 5. Personnel & Personal Preparedness Alert.

3 1. Fire & Life Safety codes for Small Business 2. Fire Protection Plan 4. Evacuation Plan & Drill 5. Personnel & Personal Preparedness Alert.

New River Valley Emergency Communications Regional Authority Purpose: Consolidate 911 Operations and Establish Regional Radio System to Improve Interoperability.

Emergency Communications As A Profession

Copyright © Getac Technology Corp Emergency Service Vehicle mobile station Computer-Aided Dispatch Emergency/Disaster Management Fire, Rescue, and.

Orange County Fire Rescue Consolidation Commission Presentation Fire Communications.

911 Communications Center Jeff Central Communication System Information and Operations By: Alan Braun.

Center for Urban Transportation Research | University of South Florida Technology Session: 21 st Annual Transportation Disadvantaged Best Practices and.

4 Incident Command System. 4 Objectives (1 of 2) Describe the characteristics of the incident command system (ICS). Explain the organization of the ICS.

CVFD Training – Fire Alarms & Communication SFFMA Training Objectives: –

Emergency calls are received through two basic systems

Emergency Medical Module 1 Emergency Medical Services  Operations Division Chief Kevin McGee  EMS Battalion Chief Matt Smolsky.

Orange County Fire Rescue James Fitzgerald, Deputy Chief

Chapter 8 Support Functions

The Importance of Emergency Medical Service Communication n communicate patient information n provide contact with medical control n control and coordinate.

INTERMEDIATE: SFFMA OBJ – – hrs credit received.

Data to Deployment Clark County Fire Department IAFF 2007 EMS Conference.

911 PST Overview 2 $200 $300 $400 $500 $100 $200 $300 $400 $500 $100 $200 $300 $400 $500 $100 $200 $300 $400 $500 $100 $200 $300 $400 $500 $100 Law Enforcement.

[1] INSTITUTE OF ADVANCED COMPUTER AND RESEARCH TECHNICAL SEMINAR PRESENTED BY- A SEMINAR PRESENTATION ON AUTOMATIC VEHICLE LOCATER NIWEDITA BURNWAL.

Comprehensive Review of the Public Safety Communications Center Phase 2 Report County of Dane, WI February 12, 2009.

Presentation by Rouben Tchakhmakhtchian, Manager – Systems & Client Services Laurie Harrison, Director – Information Technology Dominic Goveas, Business.

When You Call 911 Emergency Medical Technicians - Paramedics.

By Shubham GOEL ECE-III year xyz. Introduction Automatic Vehicle Locator (AVL) is a computer – based vehicle tracking system The actual real –time position.

EMS Communication Systems. Topics Benefits of EMS Communication Systems System Elements Radio Systems The Future Patient Radio Reports.

Dispatching Operations Department of Transportation Project DISPATCHERS.

New River Valley Emergency Communications Regional Authority

Houston Emergency Center FY12 Budget Presentation June 8, 2011 Dennis J. Storemski, Director Mayor’s Office of Public Safety and Homeland Security David.

Capital Beltway Operational Test August Capital Beltway Operational Test 2 Op Test Overview I-95 portion of the Capital Beltway Multi-jurisdiction.

Learning Objective 1 Explain the procedures for receiving emergency and nonemergency external communications.

Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE.

City of Oakland The MacArthur Maze Collapse April/May 2007.

Visual 1.1 An Overview Multi-Hazard Emergency Planning For Schools UNIT 3.

Mosby items and derived items © 2007, 2004 by Mosby, Inc., an affiliate of Elsevier Inc. Chapter 1 Introduction to EMS Systems.

Current EMS System. Define and enumerate the general principles of the current EMS system, its various component and various rule of each and every component.

Fire Rescue FY Budget Worksession July 15, 2013.

Disaster Planning Workshop Hosted By: Pleasantview Fire Protection District.

Dispatch – Summer Study Committee Long Term Recommendations –The Department of Public Safety should be provided funding to hire an outside consultant to.

Principles of Law, Public Safety, Corrections & Security Fire Department Communications.

Accomplishments Palm Coast Fire Department & Flagler County Fire Department.

PRO QA – EMD – AVL KOOTENAI COUNTY FIRE AND EMS DISPATCH GUIDELINES 2015 major change in EMS – FIRE – POLICE 911 Dispatch Procedures.

When You Call 911 Emergency Medical Technicians - Paramedics.

Office for Domestic Preparedness Overview Briefing Bob Johns Branch Chief State and Local Program Management Division June 4, 2003 Department of Homeland.

When You Call 911 Emergency Medical Technicians - Paramedics.

BOND PLANNING FIRE STATION, EMERGENCY RESPONSE, AND COMMUNITY SAFETY IMPROVEMENTS.

Knighton Award Presentation to ALGA November 19, 2013.

112 Emergency Call System in Poland Caller Location Workshop on emergency number 112 Tbilisi, November 2013 Maria Skarzyńska Ministry of Administration.

Carson City Fire Department July 1, 2016 through June 30, 2017 Budget Workshop 1.

Introduction to EMS Systems Chapter 1. Components of Emergency Medical Services (EMS) System  Care begins at the emergency scene  Formal transfer of.

Good Morning RS-Middle - Knights.  Lt. Tammy Aldridge, 911 Director  Telecommunicators  Marie Rhymer  Carrie McBrayer.

Emergency Medical Technicians - Paramedics

K2 Overview Public Safety and Criminal Justice Committee

DFR Accomplishments and Strategic Direction

Throughout your presentation please ensure you are adhering to the style guide. Do not use additional pictures, clipart, etc. Fire Rescue.

Summit County EMS 2018 BUDGET DISCUSSION

STRATEGIES FOR fire & EMS Efficiencies

Monthly Crime Report Public Safety and Criminal Justice Committee

The Fire-Rescue Department’s Emergency Medical Dispatch:

Monthly Crime Report Public Safety and Criminal Justice Committee

Fire Department Communications

Essentials of Fire Fighting Chapter 3 — Fire Department Communications

This presentation outlines general information related to the NL911 province-wide emergency 911 telephone service.

DoIT FY09 IT Budget Review

Computer Aided Dispatch CAD

Presentation transcript:

Dallas Fire-Rescue Communications Division Dispatch Operations September 14, 2015

Briefing Objective Discuss Dallas Fire-Rescue Department’s (DFR) Dispatch Center Operations Discuss 911 call volume trends Overview of how technology assists with processing and dispatching resources tied to 911 calls 2

Fire Dispatch Operations City of Dallas 911 calls are handled by Dallas Police Department call takers Calls requiring fire, technical rescue or Emergency Medical Services (EMS) are transferred to the Fire Communications Center for efficient handling Fire Dispatch call takers include firefighter and EMS trained individuals whose experience enhances information gathering and appropriate resource assignment 3

Fire Dispatch Operations Fire Dispatch Call Takers are trained in Emergency Medical Dispatching (EMD) used to assist 911 callers reporting medical emergencies Quality Assurance entails routine review and monitoring of handled calls to ensure quality customer service delivery Interagency Communication - Fire Dispatch Call Takers coordinate with many agencies to remedy various emergencies (DART, Dallas Sheriff Department, DPD, other fire departments, media, etc.) 4

911 Call Volume Trends EMS call volume has trended up (17.5% increase over the last 5 years) 5 EMS Calls 205, , , , , , , , ,802 Fire & EMS

911 Call Volume Trends Dallas’ population growth continues and high rise construction density will continue to place a strain on all public safety resources including 911 call handling DFR continues to collaborate with CIS and Purchasing Departments along with a consultant for purchase of needed call handling software that will provide for more efficient dispatching of EMS resources The goal of new software use is to keep Advanced Life Support (ALS) resources available to address high priority EMS calls (Heart Attacks, Strokes, Shootings, etc.) 6

Technology Applications Automatic Vehicle Locators (AVLs)-Vehicle tracking technology used to identify fire and EMS fleet units closest to reported emergency Computer Aided Dispatch (CAD) software integrates with the AVL system to assist with emergency resource assignments Display status boards-displays by color code the status of emergency fleet resources 7

Technology Applications 8 Phone number identifier/mapping technology use provides Fire Dispatch Call Takers with names of individuals or businesses along with address locations for 911 callers 911 Caller information is also accessible to first responders on their fleet unit Mobile Data Computers (MDCs) Locution is a station alerting system which announces 911 call related information over the fire station public address system

Questions? 9