Company Confidential Nokia 1616 Usability presentation for Contact Centers © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge1

Company Confidential Update history Version 1.0, , Upknowledge © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge2

Company Confidential Objectives After successfully completing this learning solution, you are able to: Describe the Nokia 1616 product concept List the Nokia 1616 main features List the key benefits of Nokia 1616 features Use key features of the Nokia 1616 © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge3

Company Confidential Prerequisites Basic knowledge of the S30 platform © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge4

Company Confidential Contents Product concept Usability features Product data Software Support questions and answers © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge5

Company Confidential Product concept © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge6

Company Confidential Discover enduring quality Large color display for this device class (128 x 160 pixel resolution) Long battery life (talk time up to 8.52 hours) Changeable cover Robust design, dust-resistant keypad Stay entertained Built-in FM radio receiver Built-in games (Java game download not supported) Easy Menu navigation Shortcut keys, user configurable Go to menu Get useful information through Nokia Life Tools (specific markets only) Marketing key messages © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge7

Company Confidential Nokia 1616 product concept GSM voice calls (no packet data support) SMS messaging with picture messages (MMS not supported) FM radio receiver Stereo headphones/headset through 3.5 mm Nokia connector © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge8 Headphones/ headset FM radio Voice calls GSM network SMS

Company Confidential Mechanical concept 1/2 © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge9 FrontLeftRight Display Left selection key Earpiece Right selection key Call keyPower/End key Microphone Charger connector

Company Confidential Mechanical concept 2/2 © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge10 Back Speaker Bottom Top Nokia 3.5mm AV connector Flashlight Wrist strap holder

Company Confidential Usability features © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge11

Company Confidential Long press Flashlight on until key is released Two short presses Flashlight on To turn off the flashlight press the key again Flashlight © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge12 Flashlight shortcut key

Company Confidential Press the talking clock shortcut key Talking clock © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge13 Talking clock The time is four twenty-eight.

Company Confidential Product concept © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge14

Company Confidential Product specifications – overview Software platform S30 Display 1.8” TFT, 128 x 160 pixel resolution, 65k colors Dimensions x 45 x 15 mm (length/width/thickness) Weight g (with battery) © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge15

Company Confidential Device Colors Black Dark gray Dark blue Dark red © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge16

Company Confidential Comparison to other products Size (widht x lenght x depth)107 x 45 x 15.3 mm107.1 x 45 x 15 mm107.2 x 45.1 x 15.3 mm WeightN/A78.55 g81.92 g Display1.8” 128 x 160 pixels 65k colors 1.8” 128 x 160 pixels 65k colors 1.36” 96 x 68 pixels black and white FlashlightYes Speaking clockYes Operating frequencyEGSM 900/1800GSM 850/1900 EGSM 900/1800 FM radioYes © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge17

Company Confidential Product specifications – connectivity Two versions based on supported cellular band GSM 850/1900 (RH-126) EGSM 900/1800 (RH-125) SMS and Picture messaging (Smart message) Other connectivity and interfaces 3.5 mm AV connector 2.0 mm Nokia charger connector © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge18

Company Confidential Product specifications – media Ringtones MIDI AMR MP3-grade ADPCM OTA FM radio receiver – MHz Mono loudspeaker Stereo headset © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge19

Company Confidential Sales package contents © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge20 BL-5CB AC-8C + CA-100 (China) User guide RH-125 / RH-126 Note: Headset is not a standard inbox accessory in some sales regions AC-3

Company Confidential Software © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge21

Company Confidential Get the latest news/career/education/entertainment information through Nokia Life Tools Content is delivered through SMS Application is pre-installed on selected Nokia models Nokia Life Tools © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge22

Company Confidential Select Menu Select Settings Scroll down to Right selection key and select it Pick Select options Mark applications that you want to be shown in Go to menu When ready select Done If sure about selections, select Yes Changes are now saved and Go to menu has been set according to your selections Setting up the Go to button © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge23

Company Confidential Support questions and answers © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge24

Company Confidential Support questions and answers (1/1) Does the Nokia 1616 have built in FM radio antenna? No, you have to connect a wired headset which acts as an radio antenna Can I use a Bluetooth headset with the Nokia 1616? No, the Nokia 1616 does not have a Bluetooth radio Can I browse the internet with the Nokia 1616? The Nokia 1616 does not support packet data However you can get up to date information using Nokia Life Tools Can I use a memory card? There is no memory card slot available in the Nokia 1616 © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 / Upknowledge25