1. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge1 Nokia 2710 Navigation Edition for Contact Centers

2. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge2 Update history Version 1.0, 1.3.2010, Upknowledge

3. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge3 Objectives After successfully completing this learning solution, you can: Describe the Nokia 2710 Navigation Edition product concept List the Nokia 2710 Navigation Edition main features List the key benefits of Nokia 2710 Navigation Edition features Use the key features of the Nokia 2710 Navigation Edition

4. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge4 Prerequisites For best learning results, you should have Basic knowledge of the S40 platform

5. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge5 Contents Product concept Usability features Product data Software Support questions and answers

6. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge6 Product concept

7. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge7 Marketing key messages The most affordable Nokia navigation device S40 Maps 2.1 included Free navigation for device lifetime Plan the perfect route Built-in A-GPS receiver One-touch Maps key First S40 device with digital compass for walk navigation Share your stories 2 Mpix camera Upload pictures to Ovi Share Stay connected with Opera Mini web browser and Nokia Messaging No license required! A-GPS positioning Maps key

8. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge8 Nokia 2710 Navigation Edition connectivity A-GPS positioning with compass GSM voice calls and SMS messaging GPRS/EGPRS data FM radio receiver Stereo headphones/headset through 3.5 mm Nokia AV connector Bluetooth 2.1 EDR Micro USB 2.0 GSM/GPRS/EDGE network A-GPS positioning FM radio Bluetooth Voice calls SMS GPRS/EGPRS data MMS 3.5 mm AVUSB Headphones / headset Computer suite

9. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge9 Mechanical concept 1/2 FrontLeftRight Display Left selection key Earpiece Right selection key Call key Power/End key Alphanumeric keypad Micro USB connector MicroSD memory card slot Camera key Navi key Maps key

10. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge10 Mechanical concept 2/2 Back Speaker Bottom Top Nokia 3.5mm AV connector Wrist strap holder Main camera 2 mm charger connector

11. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge11 Usability features

12. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge12 Navigation 1/6 Nokia 2710 Navigation Edition has an integrated A-GPS S40 Maps 2.1 pre-installed Pre-installed regional maps data on memory card Map data and navigation voices No need to download using GPRS or Nokia Map Loader Additional map and voice files can be downloaded normally Nokia 2710 Navigation Edition includes free navigation Device lifetime license for drive and walk navigation No license store in S40 Maps 2.1 UI A separate training material is available for S40 Maps 2.1 Free navigation! A-GPS positioning S40 Maps 2.1 pre-installed Pre-installed regional maps

13. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge13 Navigation 2/6 Nokia 2710 Navigation Edition has an integrated compass (digital magnetometer) Compass can be used for automatic map rotation Compass calibration is done by turning the device until the compass icon turns green Dedicated Maps key for easy navigation access Car holder included in sales package Maps key Compass icon

14. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge14 Navigation 3/6 Integrated A-GPS (Assisted GPS) GPS connectivity settings from Menu > Settings > Connectivity > GPS A-GPS uses network data for faster initial GPS fix (10-12 seconds) A-GPS transfers data from network server (operator fees may apply) Possibility to use external GPS receiver via Bluetooth Internal GPS / Bluetooth GPS Automatic net assist, no net assist or only in home network

15. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge15 Navigation 4/6 S40 Maps 2.1 pre-installed Start from Menu > Maps Device lifetime license for navigation If external GPS receiver is used Online search and map download use data connection

16. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge16 Digital compass (magnetometer) for rotating the map view Use the compass from Menu > Maps > Current position > Options > Map rotation on The compass must be correctly calibrated Navigation 5/6 Map rotation on if compass icon is displayed

17. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge17 Compass calibration is done by rotating the device in several directions Red compass icon means that compass is not calibrated properly Yellow compass icon means that compass is partially calibrated (mostly works, but may suddenly indicate wrong direction) Green compass icon means that compass is calibrated properly Navigation 6/6 Compass not calibrated properly Compass partially calibrated Compass calibrated properly Map is rotated when device is turned

18. Company Confidential FM radio receiver Stereo FM radio with RDS support Wired headset needs to be connected Frequency range 87.5 – 108.0 MHz Use the radio from Menu > Applications > Radio Automatic station search and station renaming possibility Station directory for online radio station information (uses data connection) No support for radio recording © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge18 Automatic station search Radio settings include RDS and output type selection

19. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge19 Camera and sharing 2 Megapixel main camera Dedicated camera key Video recording feature Changeable photo and video quality levels 2GB memory card in sales package Share your pictures with Ovi Share View photos from Menu > Gallery > Photos > My photos To share, Select a picture > Options > Send > Upload to web > Share on Ovi > Select Sharing can also be done immediately after taking a new picture

20. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge20 Support questions and answers Does the Nokia 2710 Navigation Edition have a built-in FM radio antenna? No, you will need to connect a wired headset which acts as an radio antenna Can I use any headphones with the Nokia 2710 Navigation Edition? Yes, you can use any headphones that have a 3.5 mm plug Does the Nokia 2710 Navigation Edition have a WLAN radio? No Does the camera support auto-focus? No Can I reduce the quality level for taking pictures? Yes, the Nokia 2710 Navigation Edition supports 6 different picture quality levels Can I use an external GPS receiver with the Nokia 2710 Navigation Edition? Yes, you can use an external GPS receiver via Bluetooth

21. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge21 Product data

22. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge22 Product specifications – Overview Software platform Series 40 6 th Edition Display 2.2” 240 x 320 pixel resolution 18 bit color depth (262k colors) Dimensions 111.2 x 45.7 x 13.7 mm (length/width/thickness) Weight 87 g (with battery) Device colors Warm silver Jet black

23. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge23 Product specifications – Connectivity Cellular band GSM/EDGE networks (850/900/1800/1900) Data connection GPRS/EGPRS class B, Multi Slot Class 32 Messaging SMS sending and receiving MMS sending and receiving Other connectivity and interfaces A-GPS Bluetooth 2.1 with EDR 3.5 mm AV connector 2.0 mm Nokia charger connector Micro USB 2.0 connector (data transfer only) MicroSD memory card slot (max 16 GB cards)

24. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge24 Product specifications – Media Ringtones eAAC+ SP-MIDI MP3 MP4 AAC WMA Polyphonic MIDI Mobile XMF FM radio receiver RDS support Frequency range 87.50 – 108.00 MHz Mono loudspeaker Stereo headset

25. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge25 Comparison to other products 6730 classic2710 Navigation Edition 6210 Navigator Size (length x width x depth) 112 x 46 x 12.6 mm111.2 x 45.7 x 13.7 mm103 x 49 x 14.9 mm Weight (with battery)83 g87 g117 g Display240 x 320 pixels 16.7M colors 240 x 320 pixels 262k colors 240 x 320 pixels 16.7M colors GPSA-GPS Developer platformS60 3 rd edition, Feature pack 2 Series 40 6 th EditionS60 3 rd edition, Feature pack 2 Operating frequency GSM 850/900/1800/1900 WCDMA 900/2100 GSM 850/900/1800/1900GSM 850/900/1800/1900 WCDMA 900/2100 Camera3.2 Mpix2 Mpix3.2 Mpix FM radioYes

26. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge26 Sales package contents User guide AC-3 RM-586 BL-5C WH-102 CA-101 CR-118 HH-20 MU-22

27. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge27 Support questions and answers What battery type does the Nokia 2710 Navigation Edition use? The battery type for Nokia 2710 Navigation Edition is BL-5C (1020 mAh) Does the Nokia 2710 Navigation Edition have RDS and stereo support for FM radio? Yes, the Nokia 2710 Navigation Edition FM radio supports both RDS and stereo Note that when using the device speaker, only mono radio is played For listening radio with headset, you can select stereo or mono output Does the Nokia 2710 Navigation Edition support 3G (WCDMA) networks? No, the Nokia 2710 Navigation Edition does not support WCDMA networks (900/2100) Supported GSM network bands are 850/900/1800/1900

28. Company Confidential Support questions and answers Does the Nokia 2710 Navigation Edition support USB charging? No, the Nokia 2710 Navigation Edition does not support USB charging What memory card types the Nokia 2710 Navigation Edition support? The Nokia 2710 Navigation Edition supports MicroSD type memory cards (max size 16 GB) 28© 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge

29. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge29 Software

30. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge30 The platform’s Java TM technology is enhanced with MIDP 2.1 Flash Lite 3 Player included Richer content, applications, animated screen savers, and animated 'organic' wallpaper A new WebKit based browser Desktop-like web browsing experience enables sophisticated web-based services Support for 320 x 480 ‑ pixel displays Improved viewing experience For more information about the Series 40 6 th edition, please see the Nokia website http://www.forum.nokia.com/Technology_Topics/Device_Platforms/Series_40/#sixth http://www.forum.nokia.com/Technology_Topics/Device_Platforms/Series_40/#sixth S40 6 th edition software features

31. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge31 Applications Calculator 2 NMS IM/Email Cherry lite (My Nokia) Opera Mini browser - 4.1 Operette (midlet) Opera Mini browser - 4.0 OVI Sync Ovi Share World clock Converter II Database for Chinese dictionary (tradition and simplified) OVI store S40 6 th edition MIDP Java TM applications Games Rally 3D Block'd Sudoku v2 Note that applications and games vary depending on supporting Sales Units/countries.

32. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge32 Web browser Opera Mini web browser included Start the web browser from Menu > Internet > Browser Browser settings include for example image loading selection, displayed font size and switching to full screen mode Opera browser settings

33. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge33 E-mail Pre-installed support for common e-mail service providers Start e-mail from Menu > Messaging > E-mail Ovi by Nokia, AIM Mail, AOL Mail, Windows Live Hotmail, Yahoo! Mail, Gmail Other service providers can be added manually Supported e-mail service providers

34. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge34 Instant messaging (IM) Pre-installed support for Ovi by Nokia IM service Start IM from Menu > Messaging > IMs

35. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge35 Synchronization Possibility to synchronize and backup phone content Start from Menu > Settings > Sync & backcup > Synchronization Synchronization utilizes Ovi Sync application that uses an Ovi account and data connection (operator fees may apply) Connect and follow the guided process for Ovi Sync Connect and follow the guided process

36. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge36 Support questions and answers

37. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge37 Support questions and answers The map does not rotate automatically when I rotate the phone? The compass needs to be activated from the Maps application options The compass must be also calibrated by rotating the device until the compass icon turns green Map rotation takes some time, try turning the phone more slowly The compass cannot be used to rotate the map when a charger is connected External interference can also affect the compass, for example standing near electrical cables or on top of metal surface Can I use the compass when I am not navigating? Yes, the compass also works in the tracking mode

38. Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge38 Support questions and answers If the compass icon is yellow, can I use the compass? A yellow icon indicates insufficient calibration The compass can be used but it is not recommended as it might occationally show wrong direction You should try to calibrate the compass until you get a green icon If I upgrade the firmware of my device, will I lose the Maps license? The maps license is stored in a secure location on the device The license is not affected by a device firmware update

39. Company Confidential 39 © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge Troubleshooting (Compass) I cannot get the compass to calibrate (compass icon remains yellow)? During compass calibration the phone senses changes in the magnetic field while you move the phone around Try moving the phone more slowly during calibration Try making larger movements with your hand (trace a figure ”8” in the air) The compass is not working when connected to a charger This is intentional Battery charging creates interference for compass operation - compass is turned off during battery charging The compass does not work when I am riding my bicycle or motorcycle Compass accuracy may be affected by metal objects The compass is intended to be used for pedestrian (walk) navigation and tracking only