Page 1 Action Planning How to move your disability management program forward Carol Kotylak-Hapke and Erin McFadden

Page 2 Objective To provide you with some new techniques and tools that will support your organization in moving your disability management program forward amidst today’s changing environment.

Page 3 Agenda Environmental Scan Disability Management Self Assessment The basics – 3 easy steps to success Resources

Page 4 ENVIRONMENTAL SCAN Action Planning

Page 5 What’s going on? Alberta’s economy is changing Aging baby boomers Disability management performance indicators affect bidding Industry performance is strong Company image includes disability management performance

Page 6 DISABILITY MANAGEMENT SELF ASSESSMENT Action Planning

Page 7 Key responsibilities when a work accident happens Provide first aid Provide transportation to initial medical treatment Obtain fitness for work information by using an information package or an Occupational Injury Service (OIS) clinic Create a record of the injury Report disabling injuries (medical aid, time loss, modified work) to WCB within 72 hours Pay full wages for the date of accident Arrange modified work promptly References – WCB- Alberta Claims Audit Self-Evaluator and Employer Fact Sheet - My worker is injured … what do I do?

Page 8 Assess your disability management program Are workers reporting injuries on the date of accident ? Review injury records Are you reporting disabling injuries to WCB within 72 hours? Review the Claims Reporting Performance Report on myWCB or manually track Are you providing modified work duties on the worker’s next scheduled shift? Review the Yearly Claims Cost Summary on myWCB or manually track Are your being assessed a surcharge or earning a discount on your WCB premiums? Review the Employer Premium Rate Statement Reference – Loss Control Reports available on myWCB

Page 9 What needs your attention? Worker delays in reporting injuries Remind workers to report injuries on the day they occur or the next day. Allows you to start managing this injury immediately. Disabling injuries reported to WCB late Review your injury reporting process and Employer Reports of Injury that were submitted late to identify the reason and develop a solution Delays arranging modified work duties Arrange medical assessment to determine fitness for work. Provide the worker with an information package to take to the healthcare provider or use an OIS clinic, if practical. Maintain a list of sedentary tasks that are always available to get the worker started on modified work on the day of the accident or their next scheduled shift.

Page 10 What needs your attention? Engage the injured worker – ask what they are able to do within their normal job or have then identify tasks within your operations they can safely perform Your claim costs are higher than the industry average resulting in a surcharge being assessed by WCB Are there claims with high claim costs? This usually indicates more serious injuries. Be sure to address the hazards that resulted in these injuries. Are there claims with one or two days of time loss? Are they the result of delays arranging modified work?

Page 11 Creating a healthy company safety culture Workers know they can comfortably report an accident or injury Develop a culture that supports early and safe return to work Engage workers in creating a modified work job bank Focus injured workers on their abilities rather than their disabilities – new medical reporting format supports this Involve the injured worker in their own return to work planning early Enlist the resources available from WCB – free and low cost seminars and workshops, Account Managers and Claims Auditors

Page 12 THE BASICS: 3 EASY STEPS TO SUCCESS Action Planning

Page 13 3 Easy Steps Whatever the size of your company, if you maintain focus on 3 basic steps of your disability management program, you are positioning yourself for success including: Employee satisfaction and retention Maximized productivity Company profile/image Cost and premium management

Page 14 3 Easy Steps: 1.Arrange Medical Treatment for the Employee 2.Report to WCB Within 72 Hours 3.Plan the Employee’s Return to Work

Page 15 Pricing Formula WCB’s Pricing Formula is simple: Accountability For employer performance Fairness Of premium distribution Collective Liability For working Albertans

Page 16 WCB Premiums Disability Mgmt. Program Early/Safe Return to Work Lower Claim Costs Health & Safety Program Fewer Injuries Prevention and Return to Work

Page 17 Company ACompany B Insurable earnings$4.4M$4.2M Lost Time Claim Volume ( )634 Lost Time Days ( )27827 Experience Rating Adjustment- 40%40% Poor Performance Surcharge0%100% Total Employer Rate Adjustment- 40%140% Premiums to be Paid in 2015 $ 80,000 $ 305,000 Certificate of Recognition (COR)?YesNo PIR Incentive Potential (20%) $27,000$0 Net Premiums $53,000 $305,000 Modified work can make a difference!

Page 18 Modified Work Modified work is any change to job duties as a result of a workplace injury and can include: Modification of existing job Alternate duties Transitional work Training opportunity Any combination of the above

Page 19 Modified Work Modified work in a changing environment: Part Time Reduced Pay WCB support for site modifications Work Site Evaluation Training on the Job

Page 20 RESOURCES Action Planning

Page 21 PIR companies can receive the following rebate *Contact your local safety association to sign up for your Certificate of Recognition (COR) today. 5% for Certificate of Recognition (COR) 1-20% for Improving your performance

Page 22 Occupational Injury Service is… A medical clinic that has been granted OIS status by the WCB, staffed by physicians, nurses and other rehabilitation staff. It is a clinic specifically for people who are hurt at work. OIS is about getting the right care at the right time for the right result. What is Occupational Injury Service (OIS)?

Page 23 Expedited access (target within 30 minutes of worker arrival for initial visit) Access to expedited diagnostic and rehabilitation interventions Return to work case conference with OIS physician, worker and employer Enhanced injury reporting Treatment plan details provided to the worker’s family practitioner Voluntary Features of OIS

Page 24 January – December 2014 OIS Enrolled Employers Non Enrolled Employers Difference % of all claims with modified work 56%42%+14% Average days away from work in the first 90 days days Average health care costs in the first 90 days $1287$1469-$182 Average compensation costs for the first 90 days $2113$2666-$553 No time loss (with modified work) 38%22%+16% Loss time claim (no mod work) 9%15%-6% Benefits of OIS

Page 25 We are here to help! WCB Contact Centre myWCB on the WCB website Free Seminars: Employer Information Return to Work Action Planning Appeals Low Cost Seminars Physical Demands Analysis (PDAs) Modified Duties Office Ergonomics Industrial Ergonomics

Page 26 New resources on WCB website Modified Work video for injured workers – how to talk to your physician about modified work Modified Work video for employers – keep your valued employees in the game OIS Video

Page 27 Reference handouts available at the back of the room Questions? Thank you for your time today!