1. Workers Compensation Case Management Iris Ayala Occupational Health Manager Kaolin Mushrooms April 2011

2. Definition Workers Compensation Case Management: planning and coordination Refers to the planning and coordination of health care services appropriate to achieve the goal of medical rehabilitation* Achieves: o A reduction of barriers for employees o Improves the health care experience o Enhances the recovery period o Reduces lost time and decreases time on modified duty * Definition from Department of labor

3. Role of Case Manager Assist employers decreasing WC and health care costs Coordinate injured workers’ return to work Keep employer and insurance company informed Provide required paperwork for insurance and employer Case managers act as: gatekeepers resource manager decision makers Serve as source of information for injured worker Monitor injured worker’s progress Broker and advocate

4. Importance of Case Manager  To ensure a continuum of care until worker is released to full duty  To act as a clinical advocate to ameliorate the problems associated with work related injuries prompt return to work

5. Impact of Injury Management Economic Impact: Indirect costs: o Loss of work days o Replacement workers o Decreased productivity o Retraining o Impact on other workers Direct costs: o Medical costs o Insurance

6. Early Intervention Steps to consider:  Assist injured worker in obtaining prompt and appropriate medical care  Complete and process proper paperwork  Establish proper f/u treatment  Ensure prescribed medications have been obtained and employee understands instructions  Provide timely delivery of other benefits  Begin the process of case management

7. Benefits of Early Intervention Decreases barriers for obtaining medical care Creates an opportunity to make immediate contact with injured worker Able to obtain & preserve details of incident Can impact on compensability and/or offset opportunity

8. Creating Relationships How well do you understand the responsibility of the WC carrier adjuster? How well do you understand your states workers compensation laws? Do you know your numbers? Do you know all of panel providers? How well do your panel providers and claims adjusters understand your company’s scope of work?

9. Key Skills Meet with employee immediately or as soon as possible Schedule prompt medical care Ensure timely submission of paperwork Accompany the employee to provider appointments

10. Key Skills continued… Ensure employee understands follow up as dictated by provider Follow through on referrals testing, or PT ordered Maintain in constant contact with employee Link employee to needed resources Document, document, document

11. Communication & Return to Work John Hillard, GSP Risk Manager and Safety Consultant The Securus Group A division of Murray Risk Management and Insurance

12. Communication With the carrier: 1.) Don’t assume anything - If something doesn’t seem right, question it! - If you want to be included in the conversation, ask to be! - Show the carrier that you are committed to improving losses, request a claim review!

13. Communication With the agent: 1.) They/we work for you: - If something doesn’t seem right, tell them/us to go to work for you! - If you want to be included in the conversation, tell them/us to go to work for you! - Show the carrier that you are committed to improving losses, tell them/us to go to work for you!

14. Communication To-Do: 1.) Speak up when something doesn’t seem right 2.) If you want or need more communication, ask for it 3.) If you are having losses or having trouble communicating with the carrier ask for regular claim reviews 4.) If you are not getting action, tell your agent you are unhappy, they/we work on your behalf

15. Return to Work

16. Benefits: 1.) Positive Impact on WC premium - Now a requirement for almost any WC carrier - Positive impact on MOD factor - Keeps the underwriters happy

17. Return to Work Benefits (cont.): 2.) Reduced Claim Cost - Studies show RTW to have a positive impact on shortening the claim - Meaningful work can help prepare the worker to return to full capacity - Prevents litigation by making the worker feel secure about their employment

18. Return to Work Benefits (cont.): 3.) Reduces Fraud - If they are working they aren’t watching daytime commercials - Less inclined to ‘fake’ an injury if it is known that they will have to come back to work

19. Return to Work Making it work for you: 1.) It is one of the only tools you have, without it: - You are asking to go to litigation without it - You are asking to pay out to the worker - You are looking to head to the state fund

20. Return to Work Making it work for you: 2.) Search for jobs before you have an injury - Helpful when communicating with the MD - Complete tasks that get ‘pushed to the bottom’ - Fail to prepare… prepare to fail

21. Return to Work Making it work for you: 3.) Flip the script - Use injured workers to complete safety tasks - Conduct safety training with the injured worker - Have the injured worker to conduct safety audits

22. Return to Work To Do: 1.) Write a RTW policy NOW. 2.) Translate and send to your workforce 3.) List potential RTW positions 4.) Following an accident remind your MD that RTW is available for any restrictions. 5.) Flip the script!

23. Questions?