1. Benefits of Introducing a Return-to-Work Program in the Workplace The Crossley Carpet Mills Experience

2. Benefits of Introducing a RTW Program 97% reduction in WCB claim costs 96% reduction in WCB lost time claims 99.6% reduction in WCB compensable weeks 99.6% reduction in TERB 80% improvement in attendance related to WCB 35% improvement in attendance related to WI/LTD 22% reduction in WI claim payments Average WI claim reduced by 10 days (24.4% reduction) 587 fewer days lost on WI 24% WI premium rate decrease for 2004 1.25% decrease in Health premiums (15-25% projected increase) No Health premium increase for 2004

3. Introduction Why introduce a RTW Program? How to introduce a RTW Program? What are the key components of a RTW Program? What are the benefits of introducing a RTW Program?

4. Reasons for Introducing a RTW Program Rising WCB assessments Rising benefit premiums (WI, LTD, Health) Improve employee attendance Component of H&S program Human Rights legislation Control over case outcomes Caring for employees’ wellbeing

5. Reasons for Introducing a RTW Program

9. How to Introduce a RTW Program Just do it! Develop a RTW Policy/Vision/Mission Assign RTW Coordinator duties Involve key stakeholders Focus on primary issues of concern Have a plan to return employees to work Inform WCB/Insurance carrier of RTW Program

10. Introduction of a RTW Program at Crossley First case August 2002 RTW Program operational since November 2002 Direct intervention in 42 cases in 2003 31 early interventions and 33 accommodations No resistance to RTW Program from employees/Union/supervision RTW Program Policy not yet communicated to employees

11. Key Elements to a Successful RTW Program Hire the services of a OH&S Nurse Intervene early Make your management team accountable Obtain the buy-in of key stakeholders Enlist the services of a Physiotherapy clinic Develop Job Task Analysis Develop FAE form Develop individual RTW plans Maintain contact with employees Accommodate to the point of undue hardship Be consistent! Be transparent! Be confidential!

12. Benefits of Introducing a RTW Program

16. Crossley RTW Program - Next Steps RTW Package Communication with Physicians Communication with Employees Create internal job bank Devise safety footwear for foot injuries Create a RTW employer association

17. Crossley RTW Program – In Conclusion A Way of Doing Business!

18. Appendix