1 MTAC Business Service Network May 6, 2004. 2 Business Service Network Build strong customer relationships by providing superior service, communications,

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Presentation transcript:

1 MTAC Business Service Network May 6, 2004

2 Business Service Network Build strong customer relationships by providing superior service, communications, and information to our most valuable customers. Serve as the critical link between customers and postal operations Mission

3 Business Service Network BSN eService

4 Customer Benefits 24/7 Availability Self-service Review service requests on-line Enhanced partnership between BSN & Customer Increased customer satisfaction Consistent answers BSN eService

5 Customers 86 Accounts on-line 228 Individual users 24% Service requests BSN eService

6 State Farm Benefits Accessible 24 hours a day One stop to report a problem and review status Helps USPS identify trends Assigns USPS accountability for quick follow-up Ability to review all State Farm service requests Satisfaction USPS is paying attention to customers Focus on long-term USPS projects versus short-term problems BSN eService

7 Partner for Success Business Service Network Customer Business Service Network

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