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 Means doing the right thing At the right time (when) In the right way (what) For the right person (to whom) Having the best possible results (why)  Although we would like to think that every health plan, doctor, hospital, and other provider gives high-quality care, this is not always so. Quality varies, for many reasons.

 Quality Control (QC)  Quality Assurance (QA)  Continuous Quality Improvement (CQI)  Total Quality Management (TQM)

 Technical competence  Access to service  Effectiveness  Efficiency  Amenities  Interpersonal relations  Continuity  Safety

 Safe  Avoiding injuries to patients from the care that is intended to help them.  Effective  Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and overuse)  Patient-centered  providing care that is respectful of and responsive to individual patient preferences, needs and values and ensuring that patients values guide all clinical decisions.

 Timely  Reducing waits and sometimes harmful delays for both those who receive and those who give care.  Efficient  Avoiding waste, including waste of equipment, supplies, ideas and energy.  Equitable  Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socio-economic status.

 Identifying health care quality indicators  systems for allowing patients to provide information into their medical records  Systems for better allowing patients to request their medical records  Standard algorithm for measuring quality  Standard system for reporting results

 Development of public domain tool kits for use by:  physicians  Administrators  Patient groups who want to participate in assessing and improving quality  There should be a computer-based decision system which prompts physicians to ask patients standardized questions to decide whether to do a procedure, and this process should generate efficacy data

 Maintain quality  Improve quality  Ensure public safety  Establish entry level requirements and legal recognition  Verify that design or maintenance specifications are met

 Document special capability as an organization or health care professional  Risk management  Implementation of new delivery settings  Address national public health issues  Allocation of limited resources  Create centers of excellence  Formation of new systems or networks of services

BENEFITS OF ACCREDITATION

 Continuity of care & Safe transport  Pain management & Focus on patient safety  Patient satisfaction is evaluated  Rights are respected and protected  Access to a quality focused organization  Credentialed and privileged medical staff  High quality of care  Understandable education and communication

 Improves professional staff development  Provides education on consensus standards  Provides leadership for quality improvement within medicine and nursing  Increases satisfaction with continuous learning, good working environment, leadership and ownership

 Improves care  Stimulates continuous improvement  Demonstrates commitment to quality care  Raises community confidence  Opportunity to benchmark with the best

 Quality revolution  Disaster preparedness  Epidemics  Access to comparative database

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 Systems of health care service delivery, political processes of:  Health care reform and methods of quality assurance vary through out the world.  Proposals for quality improvement should be comprehensive to include: Accreditation Licensure Certification.

 Association, W. H. (2015). What is Quality in Health Care? Retrieved 3 2, 2015, from myschospital.org:  David B. Nash, M. J. ((2012)). Health Care Quality: The Clinician's Primer. American : American College of Physician Executives.  Elizabeth R. Ransom, M. S. (2015). The Healthcare Quality Book: Vision, Strategy, and Tools,. Health Administration Press; 2 edition.  Joshi, M. (2014). journal. healthcare quality.  organization, w. h. (2006). quality of care. Retrieved 3 2, 2015, from  Press, I. S. (2015). International Journal for Quality in Health Care. Quality in Health Care.  Robert C. Lloyd, P. a. (2001). Measuring Quality Improvement in Healthcare. USA: Barry S. Bader.  Wam. (2014). UAE quality of healthcare services. UAE to take all efforts to improve quality of healthcare services, p.3.

 Mariam Al Dosari(H )  Maha Al Hosani(H )  Dr. Ahmaed Sharafeldin  HCL-4303 (23602) 04B7HCL21