Anil Saboo Server Technologies Oracle Corporation

Panel Discussion: Oracle Application Server 10g for the Automotive Industry

The Panelists  Steve Kauffmann Emerson Motors  Michael Morel ILOG  Dave Pelton Entigo

Steve Kauffmann Emerson Motors

High Level Objectives  Intranet Portal to provide single sign on, security and proactive communication  Improve internal communications  Centralize access to critical information  Streamline internal processes

Oracle Technologies used  Oracle9iAS Enterprise Edition  Oracle9iAS Portal  Oracle9i Database  Oracle 11i eBusiness Suite (HRMS)

Key Benefits  Improved productivity  Improved, collaborative communications  Reduced application development costs  Scalability, to eventually serve upto users  Reduced travel costs

Mike Morel Industry Marketing Director, Manufacturing Industries ILOG

ILOG Automotive Customers

Extending Application Value Time and Total Cost of Ownership Application “Fit” “Off the Shelf” as implemented Custom Solution as implemented Off the Shelf w/Extension Customer Specific Extension Poor Very Good

ILOG BRMS – Next Generation BRE Model problem data Define rules language Create & edit rules – developers and business people High performance rules engine Scaleable Reliable Manage Execute Multiple Decision Engines Multiple Decision Engines Tools Validate rules Create audit trails Manage rules lifecycle Deploy rules across enterprise Define Central Rules Repository Central Rules Repository Modeling Tools Modeling Tools Product Scope

Business Rule Management Positioning Operating System Business Application Data Management Operating System Business Application Transaction Processing Data Management Operating System Business Application Business Rule Management Transaction Processing Data Management Operating System Business Application DBMS/ STD O/SInternet & Java XML & Web Services Application Code Application Code Application Code Application Code Proprietary O/S

Dave Pelton Vice President, Product Management & Marketing Entigo

Entigo Background Global Leader in Warranty Chain Management  Founded in 1995, Privately held.  Corporate headquarters in Philadelphia with R&D offices in Pittsburgh, PA and Greenville, SC  Industry thought leader in warranty and claims processing solutions  Recommended by AMR, Gartner, SAS, BearingPoint, CGI

The Warranty Chain Bridges Multiple Players Problems:  Proliferation of products, partners & policies significantly increase labor & claim costs  Inability to get timely & accurate failure data across chain Increase product quality issues Decreased ability to recover costs from suppliers  Can’t react to channel and customer demands  Current systems are inflexible and expensive to operate (usually mainframes) Operator Owner Service Point OEM Assembly Provider Supplier Who’s the Warrantor? Who’s the Underwriter? Insurance Co Dealer

ArvinMeritor  Key System Objectives – Capture accurate & actionable warranty data – Improve customer and dealer satisfaction  Results – Reduced warranty notification time from 90 days to 1 day – Decreased claims submission rate by 16% – Increased customer, dealer and OEM satisfaction

Claim Settlement Customer Distributor Dealer Customer Srvc Product Manager Claim Settlement Customer Distributor Dealer Customer Srvc Product Manager Problem Identification & Root Cause Manufacturing Engineering Customer Service Product Manager Problem Identification & Root Cause Manufacturing Engineering Customer Service Product Manager Problem Resolution Customer Distributor/Dealer Customer Srvc Manufacturing Product Manager Problem Resolution Customer Distributor/Dealer Customer Srvc Manufacturing Product Manager 131 days days months/years Prior Warranty Lead Time 1 day or less days days/months Lead time with Entigo solution Proven Results: ArvinMeritor

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